[Resolved]  Voltas AC From Croma, Aditya Mega City, Indirapuram — Poor service for installation and BAD NOISE from the AC

Address:

Ghaziabad, Uttar Pradesh

I bought an AC (Brand - Voltas) from Croma, Aditya City Centre, Ghaziabad, U.P. on 11-April-2010. Since the day I bought it, I have been going thru very bad experiences with the store and Voltas. My image which was there for TATA has really gone down. It is one of the big mistakes in my life by choosing CROMA and VOLTAS.

Below are the series of incidents happened since I bought it:

1. Bought Voltas AC - Model Vertus Plus-I. Store: Croma, Aditya City Centre, Indirapuram, Ghaziabad, U.P., Bill No:[protected], Dated: 11-April-2010.
2. The offer was AC with Stabilizer.
3. Delivered on 12-April-2010 without stabilizer between 2PM to 3PM.
4. Followed up with store for stabilizer, they said it will be delivered in the evening. But not delivered in the evening.
5. Followed up again on 13-April-2010 morning.
6. Then they sent a person for installation with the stabilizer on 14-April-2010.
7. The installation was done so badly that they broke the tiles at my home, made scratches at my wooden wall. They misbehaved my wife and mother.
8. After complaining, the store manager sent someone for re-installation on 16th April 2010. It got re-installed properly but the damage that has been done was not taken care.
9. Now, the NOISE coming from AC is very BAD. It makes horrible noise and I am NOT able to sleep and use the AC. I have complained so many times to the store and VOLTAS people and once they came to see the same. But, they could not rectify the problem. When the VOLTAS person came, I was not there at home as they did not give any prior phone call before coming. The person said, the mobile battery was not charged so he could not call.