[Resolved] Voltas Ac — SERVICE ISSUE | |||
I had purchased a Voltas Vertis Premium 1.0 ton AC model last year on 30/5/10 from a dealer m/s Electronics India in Malviya Nagar, New Delhi. Last year I had not availed the 1st free service after six months of purchase as it is provided by the company. This year on 29/04/11 I requested through the customer care for 2nd free service and for updation of my residential address & contact info, the customer care agent provided me the reference id # 11AP2902574 and told me that the details had been updated and the service will be done in 3-4 working days. However after 5 days when nothing happened I called the customer care and inquired about the delay i was told that the service agent could not contact me as they were provided the old contact number (however the customer care agent had the updated contact info). For my satisfaction they escalated the issue and told same will be done in another 2 days and they provided me name & contact # of the service center (THE VINTAGE, Malviya Nagar Ph # [protected]). However since nothing was happening on 9/05/11 I again called up the customer care and the agent then con-called the service center and escalated the issue again and told by 10/05/11 service will be done. To the disgrace of the customer satisfaction nobody called me up from the service center, so I called the service center on 11/05/10 for inquiry into the issue and to my astonishment they were again trying my old contact number. Now they told me that the details were not updated and since as they got the updated details the service will be done the next day, however I am still waiting for a response from their side as nobody had turned up yet from their side. I would like to know how such a big brand company like VOLTAS is functioning with such disgraceful working culture where a customer is made to wait for 15 days for a service which is promised in 3-4 working days and how pathetic is the customer care cell where the customer contact details are not updated on request and shared with the authorized service agents. I am highly dissatisfied with the service and behavior of the VOLTAS Ltd in this issue and would like to escalate this issue. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
I had purchased voltas 1 ton ac like jan 2011 the installed person not at all installed properly, the ac is making noise while functioning, we called for local voltas customer care number but there is no respones till 15 days, we are very much dissatisfied with u"r customer service, i would like clear my complaint immediatly.(my name M.gajalakshmi, address-no 31, sekkadi street, palakarai trichy-1, ph-[protected], [protected])
We had purchased voltas 1.5 ton ac like Aug 2015 from Peak systems, the installed person not at all installed properly, the ac copper pipe was damaged, we called for local voltas -distributor -peak systems but there is no response & we need to follow up regularly till 2-3 days, and they are very arrogant & not giving proper service on warranty coverage we are very much dissatisfied with u"r customer service, i would like clear my complaint immediately. We are expecting good service from your end with good response.
I had purchased voltas 1.5 ton ac like 19 may 2015 the ac is making noise while functioning, we called for local voltas customer care number but there is no respones till 13 days, we are very much dissatisfied with u"r customer service, i would like clear my complaint immediatly.(my name manoj kumar address- h.no.-52, tihar Campe, Ajay enclave extn. new new delhi -18-- ph-[protected], [protected]
Its been more than 15 days, no one contacted. Its very pathetic. Very disappointed with voltas service in hyderabad.
Voltas Customer Care's response, May 12, 2018
Verified Support
Voltas Customer Care's response, May 21, 2018
Verified Support
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I have 1.5 ton split AC & haing a low cooling issue in just 1 year. Till now 6th time the technician visited the site but the issue is still not resolved.
No rating to voltas becasue they are very bad in their function/services
Regards
Naveen Yadav