[Resolved]  Voltas - Airconditioner — Faulty AC

2009/7/10 Diwakar gupta <[protected]@gmail.com>

Hello all,

This is a very sorry picture on Valtas part, as yesterday service technician visits us and checked the defected AC again and now he is saying that COMPRESSOR is defective, its not working, replacement needs to be done.

After 5 complaints & 45 days 2 stabilizers replaced & once swing motor is also replaced now problem is identified of compressor faulty.

Yesterday i requested a lot to MR Sanjeev & Rajeev, but they kept me convincing for compressor replacement, which i don't want.
I have already faced a lot due to this, mental exertion and more importantly precious time is wasted, and after all these efforts i wd like to have my machine replaced.
I am also a marketing Proffesional, i know the importance of a happy customer, its very easy for a company to ask for repairing and some part replacement, but customer is spending money for a new appliance not for a repaired and problematic machine.

If somebody can help me on this, i will be highly obliged otherwise i have made up my mind for nt going for a part replacement.

Thnks
Diwakar gupta
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2009/7/9 Diwakar gupta <[protected]@gmail.com>


Still nothing is been done in this regard, service enggrs are coming and going, basis their's suggestion we have got our stabliger replaced twice and spent some more bucks on the same.

My issue is still as it is, AC is not working only Fan runs and releases normal wind. Its not cooling.

You wd really appreciate my patience on this matter as after spending 21k i am not able to take services of my new brand AC. Days are passing summers are slowly changing into monsson. Till the time i wd be able to use my AC perfectly, winters wd have arrived.

I NEED A CONCRETE SOLUTION ON THIS NO MORE COPLAINT ATTENDERS REQD. PL REPLACE MY AC.

I AM HOPING AFTER THIS LETTER MY PROBLEMS WD COME TO AN END & NO MORE REMINDERS LETTERS COMPLAINTS WD BE REQUIRED.

IN POSITIVE ANTICIPATION
DIWAKAR GUPTA
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2009/6/30 Diwakar gupta <[protected]@gmail.com>


Hi Voltas,

I am Diwakar Gupta, local resident of Vasundhara, ghaziabad.
This is regarding my new brand AC(vertis plus) complaint, i have taken a new AC from dealer Vasundhara electronics, vasundhara, Gzbd, on 14th May 09, since that time only its not working. We came to know that its swing moter is also not working.

Not working means its not cooling only fan is running. i have tried a lot but didnt get any satisfactory solution.
You urself can imagine, wht state of mind i m going into after spending 20k bucks on a new brand appliance which is not working.
1 or 2 out of 10 times its compressure runs otherwise it keeps releases normal wind.

Some 15 days back we logged a complaint and service engg visits us but nothing changes as yet.

I persume VOLTAS as a wonderful brand, thts why i went for this AC, as i was already using another AC (Vertis premium) which is working gud since 2 yrs.

On 26th June, i logged another complaint and instantly i received a message on my mobile tht my Complaint no is 09JU260722 and a engg will visit in 24 hrs, but 96 hrs have gone and nobody is visited us yet even after reminding service center on 27th, 28th & 29th.

I urge you to take neccesary action towrds this complaint by just not sending any engg but to get this burdon out of our mind, either by rectifying it or by replacing it.
Will be highly oblized if some senior responsible resource from Voltas care can call me and take care of this isue on priority

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Regards
Diwakar Gupta
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