[Resolved]  Voltas — COMPLAINT

Address:

Uttar Pradesh

Old Address: New Address :
Ashok Kumar Bhatnagar, Ashok Kumar Bhatnagar
G-38, (LIG Flats), C-76/3,HindanVihar,Opp.Kesar Garden,
Sector-56, Opp. Kesar Garden,
NOIDA-201301 Sector-49,
Ph [protected] NOIDA-201301
Ph [protected]
2th August,2013
Voltas Limited,
NEW DELHI.
Dear sir,

I wish to draw your kind attention that I had purchased one Window A/C from M/s Rhythm House, B-1/35-36, Sector-18, NOIDA vide their Invoice No.37514 dt. 8th April,2007 (Make-Voltas AC 1.5 Ton. Window Vertis Plus 6338) who is authorized Dealer of Voltas Limited on 08.04.2007.

After a year so, (in the next season) when I started, it was not cooling. I contacted immediately to M/s Rhythm House and I was advised by them to lodge a complaint with the Customer Care. Accordingly, I contacted Customer Care and on their advice Engineer of M/s Swift Aircare, (which is an Authorized Service Centre of Voltas) and whose owner is Mr. Guliani), visited and inspected the A/C. They informed me that AC is not cooling as its Compressor is not working. Since the Compressor was under Guarantee, they informed me that he has to send the AC to Workshop for the replacement of Compressor. I do not know whether they have changed the Compressor or not but since then it is not working properly. You can see from your records that a new Compressor was issued from the Store Department of Voltas as replacement against the above mentioned AC. Since 2008, it is not working properly and in every season I have to lodged complaint with the Customer Care stating that my A/C is not working (Cooling). Every time, Engineer of Swift Aircare comes to rectify the defects which either relates to Gas Leakage or not properly cooling. Is there no other Service Centre in Noida except Swift Aircare?

From the year 2007, I have spent more than Rs.10000/- but problem is still exists. I have spent in the last five to six years, still my A/C is not working. For example, I have spent Rs.2200 on account of Gas Filling and Service charges in the month of May,2011, and agains in the month of May,2012 (i.e on 7th May,2012) I have spent Rs.1000/- on account of repairing of PCB. I do not know whether there was a defect in the PCB or not, as I do not know ABC of A/C.

Interesting, when they came to repair the PCB, Gas was there and when they came to service the A/C, after two day, Gas was not there. This shows that A/C was mis-handled by the staff of Swift Air Care. This all shows that either Swift Air Care is not properly rectifying the defect or making money by creating a new problem /efect every time. In this way they are not only destroying the image of Swift Air Care but also of Voltas Limited which is a reputed name, especially for AC.

Again aforesaid AC was repaired by M/s Swift Aircase on 25.06.2012 and was delivered on 4th July,2012 for rectifying the defects as well as filling the Gas.

Agains it was taken on 04.07.2012 and was delivered on 08.07.2012 with the assurance that now it is Okay and will not create any problem. As the season was on the edge of ending, it was hardly used for 15-20 days in the year 2012.

When in the next season[protected] i.e on 5th May,2013 when I started, it functioned properly till 28th May,2013 and when on 29th May,2013 I started, there was no cooling. I started it again and same problem, as mentioned above, was faced by me i.e no cooling.

In view of above, you will observe that what kind of service is being provided by an Authorized Service Centre of Voltas i.e M/s Swift Aircare who is based in Sector-37, Noida.


Looking into the above, you are requested to kindly look into the matter seriously and take an appropriate action against the Swift Air Care.

Look forward to hearing from you.
Yours faithfully,
(A.K.BHATNAGAR)
C-76/3, Hindan Vihar,
Opp. Kesar Garden.
Sector-49,
NOIDA-201301

Ph No.[protected]

Note: In regard to above you can refer to my earlier complaint letter dated 12th June,2012 for same type of problem /complaint.