[Resolved]  Voltas — Non Functioning of Brand New Split AC

Address:

Gautam Buddha Nagar, Uttar Pradesh

Date: 18th May 2010

Product: Votas Vertis Premium 1 ton Split A/C

Date of installation: Feb 2010

Purchased from: Rhythm House (Noida) - in total 5 nos of AC purchased (2 voltas, 1 LG and 2 Hitachi)

No of repairs conducted: 7 Nos

Nature of repairs conducted: Replacement of motor, filling of gas (twice), condenser repair

Notice to the kind attention of: Mr Sanjeev Kumar Agarwal (Branch Manager, Voltas)

Copy marked to: Customer Care Team, Votas and Mr DK Bakshi (COO, Votas)

[protected][protected]

Mr Sanjeev -

As discussed with you in the past that am having trouble in this machine since the date of installation.

1) Your several people have come to my house, and tried to repair the AC. Your own people yesterday confessed that the first repair of the motor replacement is faulty, as the same is 2nd hand and is of low speed, whereas the original motor was high speed. You are most welcome to my house, and see with your own eyes the condition of the motor replaced, and the speed of fan.

2) Apart from this, the cooling becomes zero within 2 hours of filling the gas. Your several people have visited, and no one seems to understand the reason why / from where the leakage is. Even during the 2 hours when the gas is there, the compressor / condensor makes generator like noise, and all your people are tight-lipped for the reason.

- Had there been any electricity fault, the other 4 a/c's installed in the apartment would not have been running flawlessly (including 1 window ac of Voltas).

3) Am thoroughlly digusted with the product, and am tired of spending time/weekends with your service people of getting the product repaired.

- Pls treat this email as a formal notice to you and your company for getting the maching replaced within the next 48 hours (expires on 20th May).

- Failing to do so, I shall be happy to move to the court for mental damages, and replacement of the faulty product.