[Resolved]  Voltas Split AC Vertis Gold 1 Ton — No cooling and making noise

Address:

Mumbai Suburban, Maharashtra

I purchased this Voltas split AC Vertis Gold 1Ton on March 16, 2010, from Snehanjali Electronics, S.V. Road, Malad West. After 1 month o[censored]se the AC stopped cooling and started making noise. I registered a complaint no. 10MY0701721 on May 6, 2010 and was told that within 2 days the complaint will be attended. After 4 days I again went to the showroom (Snehanjali) and was told that it will be attended to immediately. At last some Mr. Prakash from Ayesha Enterprise, Goregaon East who are Voltas Ltd. Authorised Service Franchisee for whom I was waiting since morning came in the evening 5.00 p.m. for the checkup on May11, 2010, and said that the AC gas is short and will be done by the next day 10 a.m. and gave a report no. 3443. After trying their telephone since morning 10.30, I got through them at 12.30 and was told that the technician will come the next day i.e. on May 13, 2010, by 12 noon. after waiting till 1.00 p.m. I went to Snehanjali showroom and was told by Mr. Pandya who is suppose to be the main person of Snehanjali, that my complaint will be attended after 5 p.m. After waiting till 8.45 p.m. Mr. Pandya directed me to Mr. Mithun (Area Sales Manager), who didnt even know that when the technician was suppose to attend me. He told me that the technician will be free by 10 p.m. and will not be able to come today. He said he will attend my complaint tomorrow May 14, 2010 at 11 a.m morning. I dont understand what type of management is this, and is the company Voltas Ltd. fooling the customer. I would personally like to appeal the public that never in your life buy this Voltas company's AC. As of now I am in a fix, as I have spend Rs. 22000/= and have got no value for my money. This company's AC is a 3rd grade box. This company only make big promises and big advertisement to lure the public, but have no commitment as well their product is 3rd grade. I think they are just cheating the customers.