[Resolved]  Voltas — AC unit not working from last one month

Address:

Tarn Taran, Punjab

We had purchased two AC unit on invoice date 29.11.2010 vide invoice no [protected] from PANT NAGAR WORKS, Unit-II, Plot no. 1, Sector-8, IIE Pant Nagar for installation at IDBI Bank Ltd. Tarn Taran(Punjab).The same was installed in the month of December 2010.

When the AC season is just started we came to know that AC unit is not working properly and after consistent following up with your departments, last week one engineer came from chandigarh unit confirmed us that AC unit is not working due to gas leakage problem is there owing to installation fault. As per our telephonic conversation with Mr. Rishi (one of your dealer at chandigarh unit) has told us that I cann't give such a prompt service because till date we have not received dues from IDBI Bank Ltd.

From last one week again we are regularly following up with your company but nobody takes the pain to solve this issue.

However I had also logged a complaint for the same on the help line of your company on 05th May, 2011 vide complaint no. 11MY0500842 and again we are following up with them to solve this problem, but till date my complaint is lying unattended in spite of many assurances from the Company of attending the same within 24 working hours.

From the very first day, every person of your company assure us to solve this issue with in 24 hrs. But we don't know, how many 24 hrs were left for getting the solution from your company.

I never expect such a worst service from TATA enterprises.