[Resolved]  Voltas Vertis AC — Messy job of installation of AC

Address:

Mumbai City, Maharashtra

Dear Sir,

I had purchased Voltas 1 Ton AC – Vertis Plus from Vijay Sales, Mira Road (E) Branch. The details of the bill are as follows :

Sales invoice no. 82-BGD04-10SIAOT 2250
Date – 13.04.2010.
Order No. – 16-MR04-10SOT240
F BR – Mira Road Branch

Manisha G Prasad
C/o. B.R.Rao
Yogisant CHS
Yoginagar
Borivli (W)


The AC was delivered on the 14th April. However, the installation of the AC was done after following up with Voltas Co. for a good 10 days.

The unpleasant experience starts here. The quality of the service rendered was really hopeless to say the least.

One, Mr. Husain from Ayesha Enterprise, L. Ward, Shop no. 1 and 2, 9A, B.M.C. Colony, Santosh Nagar, Goregaon, Mumbai came to my house at around 3 p.m.

He has made a total mess of the fitting of the AC. The pipe which was to be fitted from outside the room has been fitted inside the room. The hole which should have been drilled at an upper level has been done at a very low level. Even when we were giving him suggestions, he flatly refused to heed to anything we had to say.

I suggested to him that we go and have a look at a friend’s place where the AC pipe had been fitted from outside but he refused to do so.

He went on doing as per his whim and fancy and has made a total mess of the whole thing. Even the hole that has been drilled has been in such an ugly manner that the wall now looks very disgusting. He has not even filled the hole with cement.

Some of the parts of the AC also have not been fitted as he could not understand what to do with it.

The compressor being heavy he could not keep it at our window, we had to call our watchman to help him out. He should have come with this assistant. When asked why 2nd person had not come, he replied that the person was ill.

This needs to rectified immediately without any further delay. If required I can send the photos of the messy job that Mr. Husain has done.

We have paid already paid Rs. 2300 to him for such a messy job done by him.

I will not be paying any more money for getting this messy job rectified.

I hope the matter will be treated immediately

Rgds
B.R.Rao