[Resolved]  Voltas / Vertis Gold I — no cooling / gas leakage

Address:

Mumbai Suburban, Maharashtra

Voltas Vertis GOLD i 1.5 Split AC purchased on 17-4-11 at KOHINOOR Electronics , New Link Road Andheri west and was installed on 24-4-11, AC became non functional on 13-5-11 and complaint lodged on the same day, for which your franchise service agent reported and attended on 19-5-11 fixed the ac temporarily

2nd similar instance was noted 2 weeks hence and again there had to be gas filled in the machine

As on 24/05/2011, the cooling in the machine was again sub standard and the person from the authorised service centre M/s Synergy Electronics , cited similar problem

The manager of M/s Synergy Electronics , Mr S Vishwakarna has been very rude and impractical in his approach ,


First of all,I wish to state the poor state of crippled 24 hour complaint cell which is fully non functional, leaving the customers in agony. If this state continues, the reputation built up(TATA PRODUCT) will become a big question to customers.
Secondly,3 instances of gas leakage reported in your product within less than one month of installation clearly highlights the manufacturing flaw in the unit for which we are not at all ready to bear it. So, I request to replace the unit at the cost of your company instead of gas filling which is highly irregular.
I hope that you would have clearly understood the spate of your genuine consumer and expecting necessary action immediately.