[Resolved]  Voltas Vertis Gold Split AC — Company not able to repair

Address:

Bangalore, Karnataka

I made the mistake in 2008 to purchase Voltas AC from Chroma. Voltas vertis Gold split AC worked fine for 2 years not giving much problems and initially, I was happy. But then, it started giving lots of issues in just 2 years.

Sometimes, it cools too much and sometimes, not at all - all at same preset temperature. It throws out water and ice cubes in night causing loud sounds!! This happens every few hours and the only solution is to stop and restart after some time. From last 1 year, I am doing it regularly and never got sound sleep!!

I have complained to Voltas so many times and each time, their person comes (different person each time) and does some repairing for which I pay heavy bill. In one year, I have paid more than original AC amount and the issue just comes back in 15 days. Every time, they will say gas leak, need internal cleaning, need to stop leakage etc - they will charge heavily and confirm that the issue wont repeat. But it will come back only in 10-15 days. As per my study, this happens due to bad compressor and they never accept as it comes with 5-year warranty. So, rather than replacing their faulty product, they put on my head to pay for big repair cost and do some patching work so that it stops for few days.

I am so frustrated that I told technician this time that rather than paying you for repairing, its better to throw it in dustbin and submit complain in consumer court - he simply said laughing: Do it - we dont care. You can never prove anything.