[Resolved]  Voltas Window AC — POOR SERVICE VERY DELAY WRONG FEEDBACK

Voltas Window AC — Very Poor Service

No proper responsible answers from authorised service centers, IGLOO COOLING SOLUTIONS, irrespective of repeated phone calls more than 75 calls and repeated personal representation in their office. Not able to use Air Conditioner during this hot summer for nearly 1 month and they say immeditate attention to the customer call, it is advicable hereafter not to buy voltas products like AC.

Voltas AC - Window — Poor Service

Very casual attitude of Voltas Service Team. I made the complaint on 19th May'09 at their Chennai Office. They registered my complaint and when I ask the complaint no then they told me that by SMS they will send the complaint no. and the complaint will sorted out within 24 hrs.. But unfortunate on 20th May they not attended my complaint. When I contacted the chennai office then they told me that they don't receive any complaint from you. They given me Voltas Service Manager Mr. Satish Upadhaya number and when I contacted him they he has given the another person number and by this complete day passed out and complaint is as it is.

Brought AC 1 month back, compresser was unservable after 2 months, no satisfactory reply from company, call center or dealer

Voltas Window Ac — poor material used

i have purchased an ac 1.5 t,voltas vertis premium from moradabad dealer. from the first day it was not cooling well. the dealer was not interested in it. after a search i lodge a complaint in ghaziabad office wide comp no. 09jl083526 dt 08/07/2009.they assured me to check it withen 48 hours.
after 12 dayes machenics contect me and do the needfull work.
now my ac is doing well cooling but a loud noise is generat in its fan motor due to poor quality of bearings.
i have lodge a complaint wide no.09sp171626.
may god pl do something so valtas machanics come and do their work.
alok jindal
8 vip colony
rampur up

VOLTAS — Window AC complaint

I have bought one window ac from Shree Ji electronics, charkop market, sector-2 kandivali west, within 20 days fthe fan of ac stops working, after complaining to Voltas, they confirmed for 3 working days the complaint will be taken care, but even at the end of third day when nobody comes in, i called up again then i got th response that we need 1 more day,lets hope for the best
Note-Please dont buy Voltas products as the after sale service is worst and worst and worst!

This is in regards with the complaint of Voltas vertis plus window AC,
Few days back I have registered a request for AC services, for which an engineer visited and completed the work but just after very next day “FAN MOTOR” had stopped working for which I have registered a complaint “11AP0406084”, for which another engineer visited to repair the same, as per him there was water logging in the fan motor during last wet service, because of which it had jammed.
To repair it he had put some oil in it and done the temporary adjustment in vein as it stopped on very next day.

I have called your customer care for the reopening of the previous complaint. On Sunday one gentleman MR VishwasSharma ([protected]), who claimed to be the manager of the repair center. He reassured that he would send some one and replace the FAN MOTOR. But no one turned up till today. Now when I am trying contacting him he is not picking up the call.

More over some one named DD Sharma called for the details and I am sorry to say the way he communicated was extremely rude. He was adamant for the bill copy and was repeating only one thing warrantee is over and I have to pay the damage. Now complaint desk is not ready to take complaint also. As the engineer had mention the remarks that I have not paid for the services where as I have the receipt 250 for the same.

Now my question is this why should I pay for your engineer’s mistake, it was his mistake, he mishandled my stuff and done the damage.

I think it was my mistake I have purchased your product and opted the pathetic service of your company.

I am writing this complaint by hoping some one would turn up to resolve customers concern.
Tarun [protected]

LG/ WINDOW AC — Very bad service experience

I have raised a compliment regarding the window AC cooling problem. but its still pending

My first complained raised on date[protected] and Job No. RNA[protected]

Engineer visited to our location after 2-3 days and a lot of follow up through customer care, checked the AC and says there is a problem with the capacitor and need to be replaced. after that there is no response from the customer care/ service center
We did some more complained in the service center and mail also to [protected]@lge.com but no action taken. then after 16 days i got the call for collect the ac for repairing. the transport person collect the AC on the date[protected] and provided the job sheet with job number mention RNA[protected]
and the service center also mention which is ( IDEAL Services). Now today[protected], i have make a call to IDEAL services for the information about repair but the are saying that we don't have any contract with the LG so dont call here and provide some alternate number. I have called those number but no body picked the phone. Then i have called to customer care service and they again provide the number of ideal services.
I don't what is going and which type of service LG provide . Its really frustrating for me.

Voltas AC — Extremely Poor Service

I have complaint about the Cooling problem several times but no one has turned up yet. Is this Voltas service all about. I have registered several complaints initially some technician came and found GAS problem he filled the Gas and took the Payment but after few hours the problem was still as earlier.
Please take this seriously and resolve the problem.
Shivam Aggarwal
[protected]

VOLTAS AIRCONDITIONER — POOR SERVICE

I PURCHASED AN AIRCONDITIONER ON 01/08/2011, I GOT IT INSTALLED ON SAME DAY IN THE EVENING, BUT NEXT DAY 02/08/2011,THIS AC STOPPED WORKING. I COMPLAINED TO VOLTAS CUSTOMER CARE ON 03/08/2011 IN THE MORNING. ON 05/08/2011, A MECHANIC FROM VOLTAS SIDE CAME AND ASKED ME THAT HE WILL BRING THE DEFECTED PART "CONTACTER" NEXT DAY ON 06/08/2011, BUT TILL DATE 08/08/2011 MY PROBLEM HAS NOT BEEN FIXED. ON CALLING UPON THEIR CUSTOMER CARE THEY REPEATING SAME THAT THE SAID PART "CONTACTER" IS OUT OF STOCK AND THEY DONT KNOW THE EXACT DATE WHEN IT WILL BE AVAILABLE. I AM TIRED OF CALLING THEM AGAIN AND AGAIN. SO PLEASE HELP ME TO GET RID OF THIS PROBLEM IN MY NEW AC.

We sincerely apologize for the inconvenience caused. Thanks for bringing this to our notice.
Please send your contact details to [protected]@voltas.com. We would be happy to help.

Voltas/Window AC — Servicing of AC

I want the servicing of my Window Ac.Its remote is not functioning properly.the ac is not working properly.
Ranjan Kumar
Manager Mines
Qr No D3/2 Gipcl Township
At & PO Nani Naroli
Taluka Mangrol
Dist Surat 394110
Mobil [protected]

Dear Mr. Rajiv,

Sorry for the inconvenience. This is to inform you that your concern listed 30 May 2013 has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at voltasallweather[at]gmail[dot]com and mention your complaint number (226426) in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care

Dear Mr. Rajiv,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@gmail.com

Regards
Voltas Customer Care