[Resolved]  VRL — The parcel is not yet received

Hi,
I am Mahesh Gune from Tech Mahindra Ltd. My parents had sent a parcel (50 KG -Rice) from Koppa, Karnataka. On 5th March, we had booked the parcel for courier for "Hinjewadi Road, Pune". Parcel had reached Pune on 9th. But, no one communicated related to product until and unless we called to VRL. We come to know that the parcel was delivered to Phursangi branch instead of Hinjewadi. I called minimum of 10 to 15 times to Hinjewadi office and requested them to deliver as requested. Each time person takes the request and when we call on next day, we come to know that parcel is still in the same branch and no action had been taken. Till now 15th of March, no one taken action to deliver the product. I can not raise complaint in VRL site. No one picks up call on time to answer. No escalation path to escalate my complaint. No one is worried about the delivery. The person who picks up phone doesnt answer properly.

To whom i need to escalate? To whom I need to contact? It's hopeless organization and logistic company. It's not my first experiance. This is my 3rd experiance. Twice in Mumbai, and once in Pune.

Please send it to as many and make them aware of the promises they make to the people while accepting the order.

Regards,
Mahesh Gune

we didnt received our parcel in vrl &lr no.[protected]