[Resolved]  VRL Travels — Wrong Information given by Contact Number

Dear Sir,

I have booked ONE Bus Volvo A/C Seater from Bangalore to Pune through Internet booking facilitated by www.redbus.in

Please find below the details of my journey ticket:
[protected][protected][protected]-
Name : Shankar Kumar
Ticket No: TBBB88768885
From : Bangalore
To: Pune
Journey Date - Monday, Oct 19,2009
No of Passenger: 1
Seat No: 14
Travels: VRL Travels
Bus Type : Volvo A/C Seater (2 + 2)
Dep time : 9:45PM
Boarding Point: Bangalore
Total Fare: Rs 1650.00

Boarding Address:
Location : Bangalore
Landmark: Davangere
Address: VRL Travels, Darshan Complex, DVG, PB Road, Bangalore
Contact Number:[protected]
[protected][protected][protected][protected]-

As I had no idea of my boarding location Davangere in Banglore. On Saturday, 17th Oct I called up at the provided contact Number[protected] to inquire about my boarding point. The person on the other side told me that the bus will ply from Ananda Circle in Bangalore. He asked about the travelling passenger name, seat number & journey time for confirmation. Finally he told me to come to Anand Circle at 9.30PM on journey date to catch the bus. When I called at same number[protected] Hour prior to my journey, this time I got reply that Davangere is the actual boarding point and not Ananda Circle.

Sir, then on phone I was told that Davangere is another district in Karnataka, which is located around 265kms far from Bangalore. To reach Davengere it takes around 6 hours. The information printed in the ticket where Boarding location is Banglore & Landmark is Davaengere are 100% misleading and confusing. Even on my first enquiry call on Saturday, I wasn't provided detailed information regarding boarding point and how to reach Davangere.

After these conversations when I felt very much disappointed to know that I had missed my bus, I called up VRL Travels Manager at his mobile number [protected]. He didn't accept any flaws from his side and put all blames on me. Even when I asked to do either some arrangements for my journey or refund of my ticket he turned up with big no. He told me bear all losses, there will be no refund and to buy another ticket in order to carry out my journey.

Sir, all these conversations were on phone. In hassle to get another ticket to Pune I wasn't able to go to the VRL office in bangalore. On phone they totally denied to accept their faults which made me suffer at other end. I was supposed to reach by 7.30AM in Pune but instead was able to make it by 12.30PM.

Please address to VRL Travels monopoly and rude behaviour towards its customer & penalize them. I would like to get refund of total fare and compensation for sufferings incurred at my end.

regards,
Shankar