[Resolved]  VRL Travels — Lost amount on Travels on miscommunication

Address:

Bangalore, Karnataka

Agency Name: Maruthi Tours & Travels : #15 Beside, Maruthi Mandir, MC
Road, Vijayanagar, Bangalore-40. Phone: [protected]/[protected].

My Boking PNR No:[protected] Jun 09:30 PM)

Subject: After successfully using your agency for many years, I recently experienced a terrible problem. I am writing to obtain
compensation for a huge mistake for which I believe your firm is responsible.

Dear all,

I am pained to inform you that my travel plans have been jeopardised, on account of carelessness shown by your staff booking the tickets. I had requested to Mr.Manju (VRL travel Agency Maruthi Tours & Travels, Bangalore) to book a sleeper Coach ticket from Bangalore to Gulbarga , for 22th Jun 09:30 PM along with my Wife and 1 years old baby . Today to my horror, I was delivered a ticket on Evening 08:00 PM during the submission on boarding point ( Rajahamsa Travels, No, 27, BLK, Prashanth Nagar,Opp, TVS Show Room), after verifying from VRL boarding point found that Agency Staff booked a Semi Sleeper ticket instead of sleeper, that is of no use to me and it was very difficult for me to travel semi sleeper coach bus with my one year old baby that too last seats.

I have to be in Gulbarga on 23th Jun mornings to attend my cousin Marriage, during that I have checked with Agency staff (Manju:
[protected]) and there Agency Manager (Venkata: [protected]) to change semi sleeper coach to sleeper during that time it was almost 09:00 PM and they asked me to check with VRL boarding point staff member to change the same, unfortunately they couldn’t arrange sleeper coach, they requested me to reach their respective VRL manager ( Prasanna: [protected]), I have got a very bad response from VRL manager Prasanna, when I was requested him to change my semi sleeper coach to sleeper or if not cancel my ticket and he was asked me to check with Agency, as nothing has to be done with VRL , I had losted 1160 RS, who do I need
to check my money.

Who will be the responsible for my amount which was losted ?
Is it Agency /VRL ? (Please help me)

Do we have any kind of process policy to avoid this kind of loop falls?
Thanking you,
Shivaraj Indi (shivaraj.[protected]@gmail.com)