[Resolved]  Vsnl TATA Indicom — Unable to Send or Receive Emails - Interaction id with Tata Cust Care[protected] & 59813563

Address:

New Delhi, Delhi

Dear Sir / Madam, This is regarding my VSNL A/c [protected]@vsnl.net in the name of Mr. Uma Shankar Almal which has a validity date of 01/09/2014. I am not able to send or receive any emails on this email id. I am facing this problem since the last 4-5 days. Everything was working fine before. I am not receiving any emails even on webmail. Also, I am getting below error message when I am trying to send an email from the webmail - SMTP authentication unsuccessful Or your account is suspended When I send an email to [protected]@vsnl.net from any other id, I am getting the below error message - Delivery to the following recipient failed permanently: [protected]@vsnl.net Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain vsnl.net by in.mx1.mailhostbox.com. [115.114.58.8]. The error that the other server returned was: 554-5.7.1 <[protected]@vsnl.net>: Recipient address rejected: USER IS SUSPENDED 554 5.7.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem. I am not able to receive emails even on my Microsoft Outlook. I have been calling the customer care since the last 3 days and I got 2 interaction numbers i.e. 59807522 and 59813563. There was no complaint registered under this interaction and on both occasions the customer care representative stated that there was a problem in their system due to which the complaint cannot be registered. On my request to speak to a senior, the call was not transferred stating that everyone is busy with other customers. I have been using this email id for a decade now and it was really very surprising at the level of service I got from the customer care. It was unprofessional and did not solve my problems. I am really facing a problem since this is my official id and since I am not receiving emails, this is hampering my business immensely. I look forward to hearing from you as soon as possible. I appreciate your immediate action to my request. Thanks & Regards, Urvesh Almal