[Resolved]  Washing Machine (Videocon) — Faulty Equipment

Address:

Bathinda, Punjab

Dear Sir,
I am an NRI, on holiday to bathinda to meet my parents here in bathinda. I bought a Washing Machine on 22.10.2011 from DELHI ELECTRONICS, AMRIK SINGH ROAD ,BATHINDA office[protected], Mobile [protected] for the amount Rupees 24500,with which the seller also gave me the Solo Microwave and sunglasses and the deal was that Washing Mahine with Microwave will be Rupees 24500,without Microwave it will be Rupees 22500.I bought the Washing Machine with Microwave for Rupees 24500 and paid in cash and the dealer delivered the both Washing Machine and Microwave on that day but when the people came to fit the Washing Machine they told me that few things weere missing from the packing. Anyway they came the next day 23.10.2011 and fitted the washing machine and after they had gone we loaded theMachine to do some washing and after wash the water was not drained out we tried another load and this again same thing happened .we then, rang the person TARSEM SINGH who came to fit the Washing Machine and he told me as it is sundayevening , he will not come now but will come next day which is Monday morning at 11 am ,but he did not come at all,After that i rung the dealer about this fault and he promised that he will send somebody on thursday but i waited till Friday and nobody turned up.then i went to his shop on Saturday morning and told him about this and he said he will ring me and inform me about the new person named KAMLESH coming to view the Machine and after few hours the person turned up and after checking He told me that there is a problem PCB and also Machine is jumping and cutting off the washing while in running mode, but he cannot sought it out as it is a faulty equipment which should not have been sold at all. After he was gone i went to the Dealer along with my brother tand told him what the Videocon Mechanic told me and he also rung the company at that time it was confirmed that Washing Machine was not sell worthy.I demanded my money back but he was not willling at all and told me he will arrange another person from the Videocon company to sort out the problem.I was not happy but i cooperated with them and the team of 4 people arrived at my parents house on 03.11.2011,along with the Dealer from whom i purchased the washing machine.The team inspected the awsshing machine and they too after their inspection confirmed that the Washing machine was not worhty to be sold.and they told that the machine will be taken to the office straight away and the Dealer told me and promised me that he will ring me and arrange the time to return me my money.I waited for him all day but he never rung me .So,i rung him next day on 04.11.2011 and promised that the washing machine will be taken away and the money will be returned to me by the end of the day.But it did noy happened like that so, i rung him again in the evening at about 5pm and he was making excuses that he has not got any body to to collect the washing machine so, i asked him if i could bring the washing machine myself and collect the money on which he agreed and i took the washing machine to his shop and paid rupees 50 to the delivery man and after that he reurned me my money after deducting a large amount which which is not fair.He should have deducted Rupees 2000 for microwave as it was the deal at the time of purchase but he deducted Rupees3660 for microwave and Rupees 550 for the packing..I told him that he is charging me Rupees2210 extra for no reason and this unfair but he said without this he will not return my money. I was dissappointed with this but i had no option so , i took the money that he offered which was Rupees20300.I think i have beenrobbed and i am loosing sleep over it. I request you to please look in this matter and sought it out .I am flying back to England on coming Wednesday.My contact number at Home is[protected], Mobile [protected].My email address is [protected]@yahoo.co.uk
Should you need any other information then please do not hesitate to contact me. I look foraward to hearing from you.
Sincerely,
HARVINDER SINGH,
1432,NAI BASTI,
BATHINDA.