[Resolved]  Water Pureit — Poor Service and No Response

Ref:Complaint No:[protected]
Water Filter S.No:MSM[protected]
One more filter No:MSB[protected].

Dear Sir/Madam,

With reference to the above filter purchased on 10.02.2009 from M/s. Ganapathy SW2 (Sree Maruthi Distributers), Old No 1351/New No.292, Sathy Road, Venatesapuram, Ganapathy, Coimbatore, PIN 641 006, Tamil Nadur State.
Actually I have booked the purit through our helpline No:[protected]. But delivery of purit get it from the above said distributer. For delivery there are two executive came (Mr. Yuvaraj - Contact No:[protected] and Mr. Vimal - Contact No:[protected]) .

I have purchased two purit. One is for my purpose at Coimbatore and Another one is for my sister at Tirupur. The delivery time I requested your executives to deliver one filter at Tirupur, and they confirmed that it will be done without any charges. After 4th of day the same person came and take the filter for delivery to Tirupur and they collected Rs.100/- for transportation charges. I was also not interested for unnecessory arguments, So I paid Rs.100/-. When they delivered at Tirupur Again the Auto charges paid by my sister. As per your advertisement, the purit is free home delivery in Tamil Nadu.

IInd issue: The filter brought without invoice and there were no cash bill given to me. When I asked the cash bill, the person given a order request form and he told that this is the cash bill. After several complaints, they given one invoice without any company seal and no warranty card given. For one more filter at Tirupur, Still we have not yet received the cash bill. In your customer service, I have spoke to several time (Mis. Umayal, Mr. Vinod).Instantly they are replying that the bill will get it with in 24 hours. But so many 24 hours left, but the bill not yet received.

IIIrd issue:When the delivery boy given demo for the usage of filter, they told that the water will not overflow. But once the bottom drum has filled. If we drop the water in the top drum, its overflowing. Also The top side of the drum glasses getting moiture.

Awaiting your immediate action in this regard