[Resolved]  Western Digital — Replacement of product

Address:

Mumbai City, Maharashtra

I am writing to inform you that I have shipped my WD 1.5TB HDD for replacement to RT enterprise as per instructions provided by Western Digital support center on 12th July 2010 with the following details:

RMA No.82027090 for WD 1.5TB HDD.

According to the policy it says that it takes 7 working days for replacement but it is almost 90 days now & Still I have not received any confirme update or mail from Western Digital side.

The Western Digital customer care is always busy and I have to wait on hold for couple of hours which is ridiculous & no Western Digital support agent was providing any confirm information. Each time They are saying me to wait till this week as my model is not available. From last 3 months I am listening the same reason. When I tried to launch complaint via email provided on Western Digital web site, I received reply as "Thank you for contacting Western Digital"

This irresponsible working of Western Digital as well as RT enterprise had caused me intense inconvenience. I would like to contact any organization which can help me to take strong action against such irresponsible companies.


I look forward to hearing from you by return.