[Resolved]  Whirlpool 23 Mastermind Elite Refrigerator, Model No. Mm23, Serial No. Ima[protected] — Customer Complain on Whirlpool 23 Mastermind Elite Refrigerator, Model No. MM23, Serial No. IMA[protected]

Dear Sir,
This is with reference to the purchase of Whirlpool 23 Mastermind Elite Refrigerator, Model No. MM23, Serial No. IMA[protected] on 21/02/09 from your esteemed dealer Great Eastern Trading Co., 433, Garia Main road, Kolkata - 700084 .
I Mr. Prithwish Chakraborty the son of Mr. Bijon Behari Chakraborty (Customer) would like to bring certain facts to your notice.
After few months of the delivery, certain product & service defects were noticed which is not acceptable from Whirlpool like a renowned company and the details are as follows.
1. It was observed that the refrigerator was not cooling properly and a complain was lodged against the service request no. 4204, dated 10/06/09 & the “Partial Chocked” report was given by the engineer Mr. Pradip Ch. Bala.
2. The refrigerator was taken to the Penguin Refrigeration service on 19/06/09 for the servicing of the aforesaid defect and after 3 days the refrigerator was delivered.
3. Again some problems was observed with the Front Upper Door of the refrigerator and another complain was lodged against the service request no. 10646, dated 23/06/09 & “F.C. Door Gasket Defect” report was given by the same engineer Mr. Pradip Ch. Bala.
4. Subsequently we were told by Mr. Pradip Ch. Bala, that the door need to replace and the replacement will take at least a month , i.e. last week of July’09 and we were asked to contact Mr. Sanjay Das (Business Manager) for further queries.
5. As per Mr. Pradip Ch. Bala’s information we talked to Mr. Sanjay Das (Business Manager) for the defect rectification, and the same answer was given by him also, that the expected time for the replacement of the door would be a month and assurance was given that we would be informed as soon as possible & for better service.
6. After the afore said conversation , when a month was already over and no more call was received from your end we called up Mr. Sanjay Das (Business Manager) and we were informed that another 10 to 15 days , it will take.
7. Even last week when Mr. Sanjay Das (Business Manager) was called, and we were answered back that within 2 to 3 days we would be informed about the details.
8. But after 2 to 3 days when no call was received from your end we called Mr. Sanjay Das (Business Manager) on 31.08.09 but he referred another person, who would contact us within few days and inform the details, but yet to receive any call .

This is the entire incidence, which is occurring frequently with us and it is seemed to us that this is a never ending process until we inform the company and we are doubtful on the originality of the procured Whirlpool 23 Mastermind Elite Refrigerator Model.
Now being a layman customer of a renowned company like yours, we are really doubtful regarding the brand value, goodwill, after sales service& the customer relationship of yours. Further it is seemed to us that now Mr. Sanjay Das (Business Manager) is trying to ignore our service request.
As you know in modern marketing, sales does not mean just dumping the product to the customer, but
addition of value to the customer.

So requesting you kindly look into this matter as soon as possible and kindly replaces the refrigerator as we are not satisfied with your product.

Thanking You,
With regards,
Mr. Prithwish Chakraborty