[Resolved]  Whirlpool / 25c Magicook, Oven — not providing missing and damaged pieces of new oven

Address:

Thane, Maharashtra

Dear Sir,
I have purchase a 25c magic cook microwave + gill + convection oven, on 26 Jan 2011 from E-zone,
City- kalyan, dist- thane, state- Maharashtra. I got the delivery of same on 5 Th Feb. 2011. The demo
Person came on 7 Th Feb. 2011 for demo. That time he found that the one handle for steel (black color) plate is missing, which is normally use to bake food. So he ask me to launch the complaint to service center for missing item in the packed piece (complaint is register to [protected] number). Also he damaged one startup kit bowel while giving the demo (yellow color bowel is melt down). After launching the complaint on 10th there is not proper reasons from whirlpool customer care executive. Now there is nearly one month passed way still no proper response from service center. Till today customer care, Mumbai (ph. [protected]) and service center, dombiwali (ph. [protected]) are saying that your parts were ordered and you will get it within one week, but today they have change their tone and now they are saying that for the these missing and damage object you need to speak to the dealer. Now you tell me that bowl is damaged by demo executive (who is working for whirlpool service center, dombiwali) and handle is missing from the packed piece. How the dealer is responsible for that? The whirlpool executives are just running away from their responsibility. I am just fed up with all this things and so I am putting this consumer complaint against whirlpool India to you. Please help me to resolve the matter

Unmesh Niwate
[protected]