The fridge was put into operation on 3rd June 2009. On June 17,2009, the back tray of the fridge was filled with water and overflowing. This was reported to the dealer the same day. On June 20,2009, a technician named Mr. Zakir Hussain from Whirlpool replaced the defrost timer and thermostat of the fridge. He provided a work-done report for the same.
Within a span of 8 days, on June 28,2009, the back tray overflowed again and the problem was reported to the dealer on the very same day. This time we were told that a senior technician named, Mr. Francis, would come and rectify the problem. On June 30,2009, Mr Francis came to my residence and only inspected the entire fridge without resolving the problem. On July 13,2009, he brought an additional tray, which he fitted over the compressor. This was the first Modification done to my New Refrigerator. My refrigerator now had the usual Back tray and an Additional tray over the compressor. This new tray was leaking from the outlet hole, which I reported to the dealer. After that, he has visited me on July 17,2009, July 29, 2009, and July 31, 2009 respectively, with some problem or the other with the trays that he brought.
Please make note of how the issue has just been prolonged inspite of calling up the dealer regularly. This has been very irritating. When I told the dealer that I want the fridge replaced as it appears to be defective, they asked for one last chance to fit this additional tray. Finally, a new tray was fitted on August 3, 2009. During the last five visits, no work done reports of the modifications carried out, were given by Mr Francis. On September 18, 2009, again the water from the back tray was overflowing. It is very frustrating to buy a new refrigerator and to get such service. Everyday, we have to check whether the back tray is filling up or not.
We have been calling up the dealer, who claims to be the Authorised Service Center for Whirlpool in Goa, innumerable times. This fridge problem has really disturbed my mental peace. I have even been to the dealer personally asking them why the issue hasn’t been taken care of. The dealer promised to replace the refrigerator within 2 or 3 days from September 25, 2009. Till date, there has been no word from them. I have called up to check on them and they told me that the factory is investigating the same. How long am I to tolerate such pathetic service. Empty Vessels Do Make More Noise. Perhaps, blacklisting such dealers will help retain Whirlpool's trust.
Left with no other option, I have filed a complaint in the Consumer's Court.
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