[Resolved]  Whirlpool A C — SERVICE CENTER

Address:

Uttar Pradesh

bought a Whirlpool AC on 05.09.2010 from Richa Electronics, Kanpur (U.P). I bought it for my comfort but its giving me more discomfort and stress. The AC is not working properly and when I called up to your Customer Care they didn't helped up and even they misbehaved with us. Whirlpool Customer Care is totally hope less.

I am writing the sequence of my steps which I took to get resolved my problem:
1) Launched complained through Customer Care via complain no. LK[protected] on 06.09.2010 (the same day I bought it).
2) After calling Customer Care 9 or more times they attended my complain but the problem is not solved.
3) My complained was closed without intimating me and with out a visit of any Whirlpool engineer.
4) No one called me from your so called Esteamed Company Whirlpool.
5) This is not enough, The Service center of Kanpur submit False report which says that customer( that's me) refuses to repair the AC.
6) On approaching to the service center employes Mr. Bunty (Ph no. [protected]) and Mr. Vijendra Pal (Ph no. [protected]) they misbehaved me and threaten me "DO WHAT YOU CAN DO"
7) Contacted to Lucknow Branch office (Ph no. [protected]) but they didn't solved any problem.

I am mailing you in hope that some action should be taken otherwise I will go to Senior Officers of Whirlpool or if needed I can also approach to Consumer Court.

-Regards
ANUPAM MATHUR
[protected]- [protected]
E-325 Panki