[Resolved]  Whirlpool Ac — Pathetic service

Address:

Thane, Maharashtra

Respected Sir/Madam,

This is in regards with unexceptable services provided by whirlpool company. I recently (1 year back) purchased 2AC's of whirlpool feeling proud of the fact that it is an indian company as well the brand name what you have got in the indian market. I am very happy with the esteemed products that your company deliver to the indian customer.

But , i feel extreamly offended to get this to your notice that after purchasing the AC from your company i have had a bad experience of your services offered to me. As of now i have 2 AC at my home (1tonn/2tonn) both of your company.

As per the SLA(Service Level Agreement) it is the company's responsibility to take care of AC's services/maintanance for 1 year. After that, the company provides the paid service. But in my case, company has not agreed up on the SLA made with me. Let me list them down.

1.After installation of the AC no person came in for demonstration for about 15 days.We had to call them up for around 15 days ...and the person turned up after then!!!!!

2.Your company personnel never turned up on their own for maintanance.We being unknown to the technicalities in regards with the AC how would we know that AC needs a maintenance.

3.The 5 services were commited by your company within 1year while purchase of product, but all 5 are'nt yet over !!! But 1 year is passed !!!! Who is responsible for that ??? But obivious company and not the customers.

4.Now that i called up your customer care they ask us to pay for the service. Is it so that whirlpool earns great dosh by offering paid service??? And if so why dont your management team takes up the responsibility to offer smooth services to the customer???

5.One of the AC is not working at all, dispite of the fact your company person serviced it 25 days earlier ....I mean are your Service offering people well trained on the product????Because AC which is maintained 25 days ago should not stop working without no reason!!!!

6.Now that i called up your service station they said , it would take around 10 days for the complaint to get forwarded to the company and then they will work up on it. But let me make you one thing clear that Home AC's are only used at maximum in rainy and summer season and 10 days seems to be a great delay!!!!!

Thanks for reading till then.....I hope you will take this complaint or a suggesion in a positive manner so that it would make relations of "Me and Whirlpool" both happy and satisfied !!!

Here are the details of the products i have purchased ::

NAME: Mr Ramesh R. Shingare

ADDRESS: B7 Kailas Darshan,
Gaondevi Mandir Road,
Anand Nagar, Kulgaon,
Badlapur (E),Maharastra,
India. 421503.

CONTACT [protected]

Whirlpool Ac (1tonn) Model No:WASR12RKO
Serial No: Indoor:HS15HSW0l44
Outdoor:HS15HSV0890
Purchased from Shop/Address: E-planet ,Sneha Apt, Datta wadi, opp Naik school, Badlapur(E) 421503

Whirlpool Ac(2 tonn) Model No: WASR24K20/1
Serial No: Indoor:HSF28SC1051
Outdoor:UNKNOWN TO ME


Kindly Revert Back ASAP on Email or phone............

Thankyou