[Resolved]  Whirlpool Ac — poorest service for my AC

Address:

Ghaziabad, Uttar Pradesh

Recently I purchased AC from EZone and whirlpool team installed the machine on 9 apr and went away from my house without any testing whether AC is working properly or not. AC is not cooling then I raised the complaint on 10 Apr reg the same but no one contacted to me till 12. One person came to my home and suggested your stabilizer is not working so please change the stabilizer then I will look after. Same day I replaced my stabilizer and called to that person who suggested, replied to me very rudely.. He will not come again to check the AC then I called back to your GZB CC. from that day I have called 10-15 times to your GZB CC and always they are saying I will get back to you within 1 hour from 12 apr. I wondered when I called your GZB CC and he replied your call has been closed. This was really very frustrating because I have called you 5-10 times and you closed my complaint without any notification and confirmation. I hope... You can imagine your service level..then they open new call instead of reopening the old call( I donot no why?).. Still i was waiting call from service manager but no one call to me however your CC executive told me your call has been escalated to my Branch manage and he will get back to you in 2 hour. Same word... same sentence... but no one call me neither from your service engineer nor from your branch manager.

We are suffering from your PPOOOOOOOOORRRRRRRRR service in this summer and also my 1.5 yr old baby. Personally I suggested please close Ghaziabad service centre if you are not able to provide the service to your customer... I am really frusteted with your service and all the staff who are providing poor service to me..

FYR... these are my complaint no : GB[protected] , GB[protected]