| Address: | North West Delhi, Delhi |
Sir, we had complained many times in the regard of cooling problem in AC but we get poor response in this concern. Actually in our AC the problem start in such a way that; after switching on of AC it gives cooling only for 10-15 minutes then it automatically starts to gives heating. In this concern we make our complained on 16/5/2012 but the engineer came on 22/5/2012. After that he gave us a service request form with Gas leakage problem written on it and told us, they have to take away the indoor with them to check the leakage, their second visit was on 5/6/2012 and they recommend us that the indoor is ok but there is a problem in COMPRESSOR of outdoor and they suggest that to give the reciet so they will issue a new compressor for the AC.But we have lost our reciet & the dealer is out of station and we are unable to contact him. so we have to purchase a new COMPRESSOR ,SO TELL US THE SERVICE CHARGES FOR ITS PURCHASING. Was this information helpful? | 
Whirlpool / Ac — AC NOT REPAIRED UNDER HOMONTHS JUNE TO AUGUST CARE FOR 3 AND HALF M
Dear Sir,I have a whirlpool AC under home care scheme.
My AC WINDOW TYPE became faulty in May 2011. The AC Remote was not working. I lodged a complaint but did not down the number.
Finally I lodged another complaint on 13 Jun tAND WAS ASSIGNED COMPLAINT No GB [protected].
Initial visit was after a month and the Mechanic replaced the PCB, But the remote did not work. After that the complaint was reopened and a fresh PCB was brought . but that too was tried and the remote did not work. There after I was told that the Fan motor is not working and that the part would be replaced the next day. The Mechanic disassembled the AC but did not return to repair. He was contacted again and he came after a week that the records regarding my AC didi not appear in the database and asked for a photocopy of the homecare registration.The Mechanic Mr Khan assured that he would come the next day as the fan motor had to be replaced as that was faulty. However there was no response.
In the meantime I approached your customer care several times. Finally I was given the numberof the following
Mr Naresh Gupta the Manger of Service Center
Mr Anil the Noida supervisor tele mobile [protected]/[protected]
Mr Khan Area Manager Number [protected].
Mr Naresh Gupta has been telling me since the last 10 days that we will get it repaired the next day as soon as the parts arrive.He assured that the repair would be done on Sunday07 August but no one turned up nether did he attend the telephone. On being contacted to day he replied that he has not got the part and also he denied having told me that someone would attend the complaint on sunday.
Mr Anil' s mobile and telephone was tried a number of times on a number of days but no one picked the telephone.
Area Manager Mr. Khan said that he would get back to me within half an hour but he neither contacted me nor responded to my calls thereafter.
In the meanwhile my AC is lying dia assembled for the last 15 days and non functional for the whole of summers.
This has resulted in my having wasted my money on your home care scheme and whirlpool has not fulfilled its sla for homecare.
May I request you to refund my money for home care and have my AC replaced, as also to take the necessary action against the erring 0officials who have not even bothered to respond to my calls, May I also request you to compenstae ne for the harassement caused to me.failing which I will be compelled to approach the consumer court if I do not have a response within 24 hours.
Best Regards
COL AL ANAND
[protected]