[Resolved]  Whirlpool Ac — Gas Leakage

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am reproducing my various mails to them to possibly wake a sleeping beauty.Regret I failed to do so.

Hence when it will come to Whirpool India's products,it will always will be NO NO !

[protected][protected][protected][protected][protected][protected]Dear Sir /Madam,

Thank you for not replying to my mail.I did get a call from your service Mr Manoj two days later to this mail, wherein I was told that he will be talking with his superiors & revert back to me in half an hour on this issue.

That day has not come till date !! And to top it when I give a call to him ,he is not responding to the phone.When I gave call from my office number,the call was picked up & then I was told that the complaint has not been accepted by your Mr. Rehman.

I thank you for being so casual & complacent to customer compaint.It has helped me in taking following actions:

1. Look for better companies than Whirlpool for correcting my current situation -- Thank god I found one & that too much cheaper.
2. Do not buy any further products from Whirlpool
3. Do not recommend whirpool to any friend or relative.
4. Long term sell whirpool products as scrap.

Thanks & regards

Ashwani
----- Original Message -----
From: Ashwani
To: [protected]@whirlpool.com
Sent: Thursday, April 08, 2010 10:55 AM
Subject: Re: Complaint againt my AC


Dear Sir /Madam,

I am surprised at the silence from your side on my complaint.Is it:

1.You people in customer care are more busy in resolving some critical issues?

2.The orgainzation has removed people from customer care & cannot as such handle such issues

3. My complaint is just a non sense to which reply is not essential

4.Customer's complaint can be taken for granted as they cannot affect the reputation of a big organisation like whirlpool.

etc etc

I hope your people wake up now to take action on this?

Regards

Ashwani

----- Original Message -----
From: Ashwani
To: [protected]@whirlpool.com
Sent: Monday, April 05, 2010 1:58 PM
Subject: Complaint againt my AC


Dear Sir /Madam,

This has reference to my AC which was filled for Gas leak last year at your authorised service centre at Noida.This year when I tried using the AC it was not giving cooling again?

When I gave a call at your customer care at Noida to complain about the same I was told that I need to pay for the visit of your Senior Engineer & the complaint would be addressed by your engineer.

The engineer came after 0.5 hr which I very well appreciate.However what I do not appreciate is the approach of your people.He also said the same that the Gas has leaked but could not give me any conclusive reply.However he was prompt in demanding the visit charge of Rs 390.00

I am a mechnical engineer & have been handling such clients.I fail to understand how when last year the AC was checked & I believed plugged for AC gas leakage,how on earth it gives leakage next year when the same AC worked for almost 5 years before gas filling in Noida.A new AC which I purchased last year is also not giving any problem in the same environment.

I have been a fan of Whirlpool till now & have been using & recommending your products with my friends & relatives.However this approach of your service & support department does not augur well for the company's health in the long term.

I would request your immediate action of directing your concerned people to plug all the possible leakage points & fill the gas free of cost.Otherwise you are about to lose one of your fan.

Regards
Áshwani