[Resolved]  Whirlpool Ac — Poor Service and Extremely bad behaviour

Address:

Hyderabad, Andhra Pradesh

Hello,

We are making this complain out of frustration.

We have registered service request numbers (04320 & 04324 - dt 8th Mar 2011) for our 2x ACs where in the engineer (Mr. Vasu) visited us at 4:30 PM on 8th even when instructed and personally explained that we would be going out at 5:00 PM. He did not do a thing and promised me to come back the next day.

The next day ie on 9th March 2011, we got SMSs that the calls were closed as per our satisfaction, which surprised us.

When contacting the call center, they logged a fresh call on 9th Mar[protected] and 5302) but the Engineer has not yet responded for these (already beyond 3 hrs now).

Meanwhile, we called up the Engineer who visited us for just 20 mins yesterday (Mr Vasu) who clearly shouted on us as if we committed some mistake and rudely told, go to hell and not attend to any calls. We fail to understand, how can he change his version (of a promise that he would solve our issues the next day and close out the calls with out even attending them, and giving a reason that the customer was satisfied?).

We tried to reach out to the Manager Suresh ([protected]), who was too busy and did not even want to listen to our side of the issue, and going beyond than Mr Vasu (the engineer) in his behaviour.

This makes us believe, that this esteemed company Whirlpool does not bother for their customers (we have 2 ACs and a refridgerator) but we intend to sell off and move to LG for sure, after this.

I wanted to highlight this as our frustration with Whirlpool .. Although, now believing that there would not be any hearing for us here (whether in phone or on email) nor any justice to provide a genuine help in our issues.

It is just disgusting to have interaction with Engineers like Vasu and Manager like Suresh.

Regards
B Sarkar
+91-[protected].