[Resolved]  Whirlpool — DEFECTED MACHINE SOLD

Address:

Agra, Uttar Pradesh

I have purchased whirlpool washing machine on 25 Dec 2011, the details of which are as under :

Make : Superwash - XL A-72h
Model no. : 11820
Capacity : 7.2 kg
Color : Wine Red
Sr. No. : INB[protected]

The machine was purchased from Ajit Electricals, shop No.60/21-60/22, Gwalior Road, Sadar bazar, Agra.
The HOT WASH system was not working in the machine. Since 26 Dec 2011, I am continously complaining about to the dealer and whirlpool local customer care centre. Company's local UNTRAINED technicians visited our place 4 times, out of which, 2 times they stayed for more than 2 hrs to check the machine, but they failed in getting the solution.The dealer and whirlpool local customer care centre both are now silent. They are not giving any positive response. The dealer is not agree to replace/change the machine.

I am very dissapointed by the company and its service. They seriously dont deserve to write "INDIA'S NO.1 HOME APPLIANCES COMPANY" as its tag line, because the truth is here. This is my first experience with whirlpool and its disgusting.

Still I am expecting that my machine will be replaced by the dealer on company's advice.