[Resolved]  Whirlpool — Right Accessories

Address:

Ernakulam, Kerala

I have a whirpool refrigator - Genius 180 liters and having 5 years warranty. In last March, its freezer damaged and serviced through the authorised service centre. They changed the freezer and compressor. After the service, I noticed that the provided freezer unit is smaller around 1 inch than the older one and the defrosted water collection tray also not suitable to the new compressor. The tray provided now can be maintaind by only a technician. Due to this, I could not use the previous ice cube tray with the new one. Moreover the compressor Lot of communications was did between the customer cell and even to the corporate office. Finally as usual the company informed me that there is aclause in the brochure that " whirlpool has the right to change the specifications of any acessories at any time. Finally I got the reply from the customer care incharge that She has no time to talk on my issues. I have few questions /comments on this and wish to share you nall.
1. The company has to ensure right accessories even to the period of 5 years. Otherwise if the machine will have any complaint after 4 years and if there is no propoer acessories are not available, the customer will be in a trap.
2. If the customer care service is not at all consider the customer, what to do?

The best way to avoid such products from our buying list and for every product, we have to cross question them maximum... because ther is nom value for a customer.