[Resolved]  Whirlpool — Poor Services

Dear Sir/Madam,

I am Manohar Valecha is your subscribe since Oct 2006 . i am very bad Exeperience by your poor customer serivces please refer below metioned point & think about your very poor sevices : -

I have purchesed a Whirlpool Refrigarators on 16 Oct 2006 with 5 Year Warranty.

As seems in upcoming days the cooling was very Fast & on minimum temprature there was build Ice-Cream & very hard ice .

Than i have visited to Dealer M/s Deep Electronics (Owner Mr. Amit Mulchandani) on 19 Oct 2008 & they have insured me there is no tecnical Fault so i told him please log our complaint but he told me you dont worry & i[censored] will feel any problem in future we are here for resolution.

Than Continue we have visited many times to your dealer for resolution but every time they have satisfied me with remarks there is no tecnical fault.

On Nov 2008 some cracking sound genrated in My Machine so i have agian visited to Deep Electronic & they have taken My Request for Resolution on November first week . then your Service Respresentive Mr. Pavan Sahu Phone No 4255541 came on my place & chk my machine & said that a part of Machine "Tharmostate" is not working at all & this will be change & you have to pay Rs. 600 Changing & Labour charges for change this parts.as i have already told you my machine has 5 Year warranty so why i will pay a single rupee ? then he gone back without any repairing as i refuse to pay anything. Next day again i visited your customer care center M/S Classic Care at MP Nagar Bhopal & meeted there with your Officer Mr. Vijay (Cont. No 4255541) & after tell him my whole problem he agreed to povide service & Parts without any chages . Next Day Pavan Sahu came again at my place & he told you have to pay Rs. 450 & only than we will change your machine spare. i have again refuse to pay anything because of Commitment of Your Officer Mr Vijay. Again i have visited to ur service & meet with Mr. Vijay he told we will not charge anything to you but for that you just pay Rs. 300 to me pesonaly so that i can do your work without any charges so i have paid Rs. 300 to Mr. Vijay but he did not issued me any receipt & told me this is my Chai Pani & i will resolve your prblem immediatly & will sent a service enginere at your place by tommorrow in any condition but next day nobody came at my place so i made a call to Mr. Vijay on 29 Nov 2008 & he told me you pay me Rs. 200 more than i can resolve your problem but i refuse to pay anything Else ., On 30 Nov 2008 i made a call on your call center 60008558 & informed him my problem but they did not made any help to me. So type type of Bad experience i have decided to go to Consumer Court against your company as cheat with me by your company dealer & your company. Machine Detailes : Model No 10487 Serial No INCO[protected] Ltr. Genius Excel Model)

Please do needful asap otherwise i am going to consumer court.

For furture detailes please feel free to contact me on [protected]


Regards

Manohar Valecha

Bhopal