[Resolved]  Whirlpool — Replacement of Stabiliser

I have purchsed an Whirlpool A.C(1.5ton) model(Mastermind,premier) and a wirlpool voltage stabiliser model no(LX-1640) having LED display from Whirlpool dealer Aggrelio, Darya ganj on 27Aug09.

Upon installation of a.c & stabiliser it came to know that LED system of stabiliser was not working, this was brought to the knowledge of their Timex service centre tel no.32515528. They sent an engineer who acknowledge that the stabiliser was faulty, the dealer was cooperative and gave us a another sealed brand new stabiliser(same model) chasis no [protected] duro max. This too found to be faulty.
Again a complaint was lodged with Timex, they sent two engineers, who after being satisfied that the stabiliser was faulty and needs replacement, they assured us that within day or two they will bring other new stabiliser and changed it.But they did not turned up. Again after reminding 2-3 times Timex send Mr. Sameer on 12thsept along with Mr. Raghubeer Kishen, they took the faulty stabiliser by giving a receipt to this effect in which we have expressed our concern too.

Thereafter uptill 23rd sept09 no action was taken inspite of repeated request to Timex. After 12-13days i.e.,on 24th Sept09 Mr.Raghuveer Kishen came and installed an very old and repaired stabiliser(diffrent model) chasis no. DMC 1739- LX1650 without LED display, in my absence when only my mother was at home who does not have any knowledge about electrical appliances.

Again on 25thsept 09 i lodged a complaint to this effect with Timex,that why they have installed an old/repaired as well as different model stabiliser when my stabiliser which they took away for replacement was brand new and diffrent model. The Timex again send Mr. Sameer who again took back the old and repaired stabiliser on 25th sept09 with assurance that by Monday i.e.,28th Sept09 they will install a new stabiliser but sorry to say so far no action has been taken. I m unable to use my A.C even for a single day, one month has elapsed and their service center has not addressed me.

On 29thsept09 we again called Timex and they said they'll send it by tomm,but again when i called them they were saying that it will take another 2-3 days to install, what's the use of buying an a.c when i m unable to use it as the A.c cannot be put on use without an Stabiliser

It is requested to kindly interven in the matter and get resolve the dispute at the earliest.

Asad Sayeed
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information