Whirlpool — Poor quality machine frequent breakdown

bought a Whirlpool Washing machine front loading Sixth sense, from Viveks who is your dealer in RT nagar January 2008 and from the time the machine has come home I have had one problem or the other. I had complained on the 13th October 2009 as the washing machine conked off again. An inexperienced Service engineer was sent who came a day later than promised, pronounced it repaired and left. The next day I had the same problem and he came and said something was wrong with the motor, today it is 8 days since the first complained and there has been no solution, the machine lies unsusable. I have asked for a replacement because it is very obvious that the machine has a serious manufacturing defect.

I have been loyal to the Whirlpool brand because my earlier washing machine served me well for about 12 years. May be I was wrong, the service that the company provides is really pathetic. On friday the 20th I got 3 calls assuring me the best solution to my problem and till today there has been no calls.