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[Resolved]  Whirlpool — amc service

dear sir
this is just to bring into your kind attention about the pathetic AMC service provided by the co.
I have a semi autometic washing machine and have a comprehensive AMC policy.
when I was called up by your exucative to take the amc, I was told, If I take this Comprehencive Amc policy , it covers the entire machine as insurance.
Now, whenever I call for any problem , your engineer comes and after verifying, the first thing they say that the particular parts which is damaged is not covered. then again I nedd call up different persons and then the part is covered . why so? recently I made a complaint ( no dl[protected]). It was complaint of spin tub break shoe. agiain , the engineer told that this not covered, then after negotiation he agreed to do but told only I have to pay for the break shoe which cost around Rs 50. my question is why I have to pay when my AMC covers the entire machine and more of all nowhere in the policy it is mentioned that 'these...these .. particular parts exclude the policy'. the amount could be even Re 1 but why they ask money.
however he did not attend my complaint and it was closed without being solved.
kindly do the needful
regards.
Gora Chand Das
[protected]
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Complaint marked as Resolved Aug 14, 2020
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    Customer satisfaction rating
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    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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