[Resolved] Whirlpool — defect in compressor during warranty period

GYK

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

Dear sir/madam,
The compressor of my refrigerator has been defected after purchase of three years (with in warranty period) and I lodged a complaint for the same on 30.08.2012. First, the complaint has been attended by the company representative on 04.09.2012 whenever, according to the company the complaint should be attended with in 24 hours. Second, the company's representative told that more than Rs.2000/- will be born by me as gas charges, transportation charges, service charges and some other charges.
In my opinion no charges should be taken by the company because all the expenses will be occurred due to faulty compressor and the same is liability of the company upto warranty period.

with regards
YK Gupta
Lucknow
complaint no. LK[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sandeep Kumar

from Noida, Uttar Pradesh

Whirlpool — Defective Compressor

I had purchased Whirplool fridge model no. i32 Elite model last year.Within less than a year, fridge has stopped working which poses a big quetsion mark on WHIRLPOOL announcing itself as WORLD'S NO. 1.To add to the problem, Whirlpool customer care Delhi and Noida Centre is not attempting to fix the problem and have been making false committments.Since last 3 days I am being told that it will be done today but nothing has been done yet.SHAME ON WHIRLPOOL!!!WHIRLPOOL customer service is the worst I have ever receieved.WHIRLPOOL should understand that customer care service is not only about telling customers that it will be done but to get the problem fixed as soon as possible with customer's satisfaction.Take a lesson from LG and SAMSUNG'S Customer service and WAKE UP NOW!!!