[Resolved] Whirlpool — Pathetic service | |||
I am extremely paind by the non provision of any respect to the customer . I had bought a washing machine and am now regretting every day why I bought a whirpool product. The product is good but the service is way beyond pathetic. 1.The call center is staffed by people who do not know what service is . I would recommned that Whirpoll learns from Dell , another American company which thrives on service. 2.The machine was repaired but was given to me without testing , that too after paying 1250/- INR despite being in extended warranty 3.The machine worked all of 1 day !!!!! 4.30 calls later and 1.5 months after follow up and washing clothes by hand in Delhi winter , we get one service person who comes to replace the broken knobs that were broken by the service center and no committment on the date when the machine will get repaired again 5.The service engineer ( ? ) who attended was rude and instead of replacing some low cost knobs that the service center broke ( and I had volunteered to pay up as the machine would run hopefully) and instead of replqacing the knobs and testing the machine , he said that unless I pay for the knobs he will not replace them and will NOT test the machine in any case. 6.No prizes for guessing , the guy took the knobs away . IS THIS CUSTOMER ORIENTATION. I URGE ALL PEOPLE TO BE CAREFUL WHEN THEY BUY WHIRPOOL PRODUCTS . I dont want to deride the company , but there is a serious disconnect of the Top management with reality , otherwise how come anyone I know who has had a whirpool product is upset ?? Most of the dealers who are concious of customer service do not recommend Whirlpool. I am going to buy another washing machine today ( obviously not whirlpool) and am also evaluating what legaal options I have Amit Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Respected sir,
It has been more than a week and we still have not been able to get the servicing for our washing machine. The authorized service dealers keep on giving other numbers, telling us with great assurance that we would get the service there but the story again repeats itself. We have called more that 5 different service dealers and our washing machine is still out of order for more than 7 days.
You people spend a lot of time hiring film stars to do the promotion of the product and filming commercials but you also focus on giving the after care service to the people who bought them, otherwise I'll be forced to think of your company as an international scamming organization who only focuses on sale and not on its costumers. If you don't understand what I mean then please watch 'Rocket Singh : salesman of the year'. Its a very good movie, It may provide you with some inspiration for how to run your company as I, a layman can probably do a much better job than you. Please leave all the incompetence on all the burger kings in the world, no need to copy their pathetic service attitude and incorporate it within your company as everyone knows the burger king joint is not going to run very long like that and if you keep up with this poor post sale service, neither will you.
I hope you will heed to this complaint and move into action unlike the washing machine we bought from you.
Devyani Singh
(number: [protected])
PS: I wold have given you the numbers of the service agents but they just far too many, and please dont think of the language of the complaint letter as a means of silently attacking you as your service agents have done that job for you already.
It has been more than a week and we still have not been able to get the servicing for our washing machine. The authorized service dealers keep on giving other numbers, telling us with great assurance that we would get the service there but the story again repeats itself. We have called more that 5 different service dealers and our washing machine is still out of order for more than 7 days.
You people spend a lot of time hiring film stars to do the promotion of the product and filming commercials but you also focus on giving the after care service to the people who bought them, otherwise I'll be forced to think of your company as an international scamming organization who only focuses on sale and not on its costumers. If you don't understand what I mean then please watch 'Rocket Singh : salesman of the year'. Its a very good movie, It may provide you with some inspiration for how to run your company as I, a layman can probably do a much better job than you. Please leave all the incompetence on all the burger kings in the world, no need to copy their pathetic service attitude and incorporate it within your company as everyone knows the burger king joint is not going to run very long like that and if you keep up with this poor post sale service, neither will you.
I hope you will heed to this complaint and move into action unlike the washing machine we bought from you.
Devyani Singh
(number: [protected])
PS: I wold have given you the numbers of the service agents but they just far too many, and please dont think of the language of the complaint letter as a means of silently attacking you as your service agents have done that job for you already.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3572
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
- insufficient cooling
- Water leakage
- New handle replaced with scratch
- Freezer tray was broken by the service engineer but has not been
replaced.
We have been following up for the above since last one month but have been
stuck multiple engineers visiting and suggesting different things.
The last call i received from Vicky Ph no. [protected] suggested that we
switch off the fridge for 24 hrs so that the engineer can visit and work on
it.But we did not get any call and no one visited our home. the day was
agreed as 14th Apr considering it was a holiday and everyone at home is
away for work on weekdays.
Whirlpool is totally insensitive towards this issue and no one has bothered
to call us to check if our problem has been sorted out.