[Resolved] Whirlpool Duromax Stabilizer — Asking for additional amount for whirlpool stabilizer within replacement warranty
I have purchased the Whirlpool Duromax stablizer(Model AX1605 - 05 kva) on 18th March 2005 with 7 years replacement warranty for 650 rupees. In 2008 i had problem with the stablizer and complained customer care and they send the service engineer for look into the problem. At that time, he have replaced the 7 years kit with 2 years warranty kit with same capacity stablizer. Currently in 2010 i have the same problem with Stablizer, i have called the Customer care on 16th Jan 2010 and raised the complaint (complaint # 37020). They have sent the service engineer on 20th Jan 2010. The engineer saw the stabilizer and told that they dont have 0.5 kva stabilizer and whirlpool has stopped producing that capacity and now i need to pay extra 900 for 1 kva capacity kit (reducing the 650 rupees amount which i pay for 0.5 kva. ) which is of 1 year warranty.
I have been the customer and explaining the problem for the past one week, they are not ready to replace the stablizer and no proper response from the customer care executives.
Though i have the replacement warranty till March 2012, why should i need to bare the additional cost now. Its clear that whirlpool is giving false promise to its customers, though we are having faulty product within replacement they are telling stories to sell their recent products.
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Aug 13, 2020Complaint marked as Resolved