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[Resolved]  Whirlpool Duromax Stabilizer — NOT ATTENDING THE COMPLAINT

I purchased Whirlpoo refrigerator 185l L in January 2006.
At the time of installation demo, your engineer strongly recommended to use of Whirlpool Duro Max stabilizer for the refrigerator. Based on his suggestion, we asked him to deliver the same which he delivered at the price of Rs.675/= on 31 January 2007 which has been given seven years warranty. Since then, this stabilizer was working satisfactorily. But for the las one month the same is not working for which I complained number of times against the mobile no. [protected]. Lastly a couple of weeks back your customer service centre has sent one engineer named as Mohan (his mobile no.[protected]) for replacing the stabliser. After attending the complaint he started saying that the same model is not existing, not being manufactured so the same can not be replaced but an upgraded stabliser will be repleced for which charges are to beared by the consumer. I clearly do not understand by me that once the stabliser is given 07yrs warranty, why should I bear the excess chargess if the company it self has stopped the manufacturing of the same model. The engineer left back by taking a photocopy of the bill for showing to the mananger. Weeks passed but no solution has been taken for the problem.

As of now, the status is same, no resolution/response to above problems...

This is the height of frustration that a customer can sustain with these kind of irresponsible companies and their networks...

In hope of justice,

A grieved customer
NC Thimmaiah
+91 [protected]
Complaint marked as Resolved 2020-08-14 00:06:46
Complaint comments  3 CommentsShare0Tweet0

Comments

just write your complaint to jennifer mam (whirlpool employ)on facebook..she will surely resolve your problem..as she has resolved my complaint..
I have purchased Whirlpool duro MAX stabilizer on 15th April 2013 from NIHARIKA, PATNA SUPER MARKET, FRAZER ROAD, PATNA. Just after one month stabilizer stoped proper working andalways show Lo Voltage.But when it beaten by hammer, immidiate become in proper manner. I want to lodge a complaint but never attended by customercare on tel. no.[protected] despit 40-50 times tried.


In hope of justice,

A grieved customer

Bashisth Pathak
[protected]
I purchased Whirlpoo refrigerator.
At the time of installation demo, your engineer strongly recommended to use of Whirlpool Duro Max stabilizer for the refrigerator. Based on his suggestion, we asked him to deliver the same which he delivered. Since then, this stabilizer was working for one year. given complaint. they came and said it wont work, buy new one. we saihttps://www.consumercomplaints.in/complaints/whirlpool-duromax-stabilizer-c44196... ok and thought because of low voltage it was not working.then we bought new one from you. that was working for only seven months. during warranty period they have exchanged and gave another one. that also worked for only 5 months. we have complained and they said buy new one. i got angry and shouted.for everyyear we have to buy new stabilizer or what. what is this nonsense.
Whirlpool Duro Max stabilizer - for this, no stars to be given. that much worst brand. please customers don't buy Whirlpool Duro Max stabilizer. It is very, very... ...worst brand. if you buy, it will spoil ur fridge definitely.


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