[Resolved]  Whirlpool Fridge 180 Genius Premium — DOOR SCRATCH -Door Dent

To
The Manager
Whirlpool

I bought a brand new Whirlpool 180 Premium-code no 1150, Model No.INC[protected] worth Rs 9100/-from The Capital (Unit of Anand & Co. Electronics Pvt Ltd)-248/A, Diamond Harbour Road Kolkata-700060., Ph[protected]/[protected]/65349595. on 08.08.08.
While delivering the fridge, there was a DOOR DENT. At the same moment I approached to the retailer about the problem and I wanted to return it back. But as they assured me that within 7-15 days they will replace the appliance, i believed it.The made a service request, the no is 3384, dt 11.08.08.To investigate the problem, on 11.08.08 Mr C Dutta (engineer) came for a visit.But again he couldnot do any thing and only gave us word of assurance that, we will replace the appliance as early as possible.
I am continiously knocking the door of The Capital, and the sales person is giving me only word of assurance, that the company i.e Whirlpool is not sending a new fridge for replacing purpose and so they are helpless. I have already made many phone calls at consumer service, and visiting The Capital store every now and then. So I am really fedup with this service, I have never expected that from such a renowned company I will get this kind of service.
Hope that you will look after this problem, and replace my fridge.
regards
Sujata Dhar