[Resolved]  Whirlpool Fridge — FRIDGE NOT IN ORDER

Dear Sir,
This is to brought to your notice that on 3.1.2009 I came to alappatt super shoppe at Broadway, Ernakulami and enquired about purchase of new whirpool geniu fridge against old videocon refrigertor.Accordingly the old refrigertor accepted orally for RS1800/- and Rs 200/=was paid by me as advance vide receipt no 3.1.2009 .However a invoice was provided for New G supreme 180 l refrigertor with a bill cost including 12.5% tax over the cost of fridge ie RS 7991.10 totalling Rs9000/= vide invoice no F08949 dated 3.1.2009.In the invoice it was noted that total amount as Rs 8200 less advanced paid as RS 8000/=.A gift was given to me The amount was obtained on 5.1.2009 from my residence after delivery of the fridge and taking back the old fridge.It is unfortnate that consumer like me was not considered without providing the following .
1.No refrigertor key was given
2.No waranty card was given displaying warranty period, items of validity etc and no signature was obtained from the purchaser or his representative.
3.The bill displaying the details of the s.no of the fridge was not given alongwith sela of the firm and authorized signature of the company .
4.The total amount paid by me was Rs 8200/= and the agreed cost for old working refrigertor of videocon brand green colour VNR A16AM modelwith s, no 143339 was Rs 1800/= making a total of Rs 10, 000/= while the invoice (not the bill) was for RS 9000/= led to loss of Rs 1000/= to me.Even on inclusion of the transportation, loading and unloading costs the loss for me is Rs 500/=
5.The receipt for Rs 8000/= payment also not given to me by ythe firm.

It is unfortunate repute firm of your standard created such a problem to me on the above lines.Please ask the concern to correct the lapses, provide the key, bill, recepit, gurantee card, balance Rs 500/= and inform me immediately by return email to [protected]@mpeda.nic.in or to phone number [protected] tommorow(6.1.2009) otherwise there is no option for me except to approach the consumer redressal forum .

regards
AL.Muthuraman
First floor,
Manthanathu,
Behind Post Office
Vytilla, Kochi-682019