Comments
The Whirlpool fridge that we bought two years ago has been giving us problems from the very begining. The handle breaks off or the internal circuit stops working.
In April, 2013 I made a complaint that our fridge had stopped functioning. A man was sent over and informed us that a defective curcuit had been placed in the fridge and hence needed to be replaced. This was shocking to begin with. After over a week of complaints this was replaced by an "original curcuit". Thereafter there was no cooling happening in the fridge, an engineer was sent over to repair the curcuit. Thereafter the fridge stopped working again. Now they are saying that they have on original parts to replace the second defective curcuit placed in our fridge.
It would be sensible for Whirlpool to invest in making their products more effecient rather than hiring big stars to endorse their products. That would ensure customer satisfaction.
In April, 2013 I made a complaint that our fridge had stopped functioning. A man was sent over and informed us that a defective curcuit had been placed in the fridge and hence needed to be replaced. This was shocking to begin with. After over a week of complaints this was replaced by an "original curcuit". Thereafter there was no cooling happening in the fridge, an engineer was sent over to repair the curcuit. Thereafter the fridge stopped working again. Now they are saying that they have on original parts to replace the second defective curcuit placed in our fridge.
It would be sensible for Whirlpool to invest in making their products more effecient rather than hiring big stars to endorse their products. That would ensure customer satisfaction.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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I was , till today a very happy Whilpool user,i bought whirlpool icemagic F41 elite in 2005 , on recommendation of my regular shop in panvel.It got some problem and stopped suddenly on 14 th and i registered a complaint on [protected] and was very happy when the person on the other end told me that soem one will call me in 2 hours.I thought we , as Indians are so lucky to have the WORLD CLASS customer service , calling back in 2 hours!!!.but that was like a bad dream, it si 2 days and no one has bothered to call me back,today when called the same number and asked explanation , the repetitive reply, when i asked to be connect to the seniors , so that i could complain to them , standard reply, all seniors are busy , i said i am ready to hold TILL ETERNITY , she hang me up!!.2 hoots for the service .may be i was expecting too much , we ,live in same old fashioned world , where once the product is sold , IF THERE IS PROBLEM the company will say , GO HANG U R SELF .
i AM SORRY TO use such harsh language but try to live in summer without fridge and u will know .
With Regards
Valmik Soni
+86 [protected] / +91 [protected] /[protected]