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69%
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3571
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2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool Fridge — Ineffecient and traumatic after sales experience
I registered a telephonic complaint on 11-May-2009 after my refrigerator stopped working suddenly. I was given Complaint number [protected] and was assured that the turn around time for attending the call would be 48 hours.But even after 11 days and umpteen number of follow ups, no engineer has visited us. To escalate the matter, I spoke to Whirpool corporate office Gurgaon and reiterated my concern to one Ms Lakshmi (who, apparently, is the overall in charge of customer care) on 20-May-09. She assured me that the complaint will be looked into on an urgent basis and an engineer would visit our premises by end-of-day. Once again, we were left waiting and nobody visited us. On doing a follow-up call to her on 21-May-09, I was assured yet again that some engineer will surely visit us. Till now nobody's come. The branch Manager of customer care at Hyderabad, Mr Sukumar, was notified about this complaint by Ms Lakshmi. Under his assurance I was told that the matter would be closed soon.
As of now, we are stranded with a non-functional refrigerator for almost 2 weeks with 45 degree summer heat.
(Update)I just received a call from Whirpool Corporate office, Hyderabad informing that the call has been logged only today at 1 PM (i.e 21-May-2009) and that they were not aware of any such service call logged by me! I dont know what to say now-should I be angry or amused? I really dont know
I would like to throw this refrigerator onto Whirpool India's CEO's face