[Resolved]  Whirlpool / Fridge Mm 26 Elt 4s Tit — OVER CHARGING WITH DEFECTIVE MODEL

Address:

Rangareddy, Andhra Pradesh

I purchased above mention fridge on 10.03.2009 with Rs16350/- so called highest price and model and within warranty two time it was unserviceable and partially cleared by the company. In third time again it become unserviceable and after so many talks I compelled them to replace and same has been replace on 21.09.2009. But again on June 2011 it become unserviceable and with so many talk after one week company technician came and changed total assembly stating that mother board fault, whereas I have seen that is not mother board, it is a power supply board consisting of some small transformer, capacitor and resistance (Faulty/Replace board is with me). They have charged Rs 1600/- for board and Rs 285/- for servicing, when I contacted and ask why total board has been change shake of two rupees resister or capacitor you are charging other than servicing charge Rs 1600/-, why board is not replace the faulty component, more over said fridge is a faulty model and other people also suffer for your faulty product with giving highest price. Initially from Whirlpool Customer Care and Area Manager Mr B Murthy mobile no [protected] told they will resolve the issue but after some telephone calls neither they have not done so far any thing nor bother to replying my mail as I already inform in my mail if matter is not resolve I will go to consumer forum. Kindly instruct them to resolve the issue otherwise I have to pay like this every year and that will become extra burden for me due to whirlpool company policy to earn the money by selling/replacing total board after selling a product in high price.