poor servive
I have purchased whirlpool front loading washing machine during july 2008. Now the washine machine shows some problem with drum as per the technician who visisted my site. please note that I wast using IFB washing machnine for the last 10 years. I shifted to whirlpool only because of the service you are said to be extended.
To my surprise and dismay, I have lodged the complaint on[protected] vide complaint No.36818 (in Chennai). One technician (Sai Services)visisted my site and informed that there is some problem with drum which is to be replaced. He asked me for cheque for Rs.3500/=and he promised me to replace the same on[protected]. The same cheque has been presented for clearing today which I made stop payment today as the same is not rectified so far.
I informed the matter to to your supervisor Meena, Elan and one Bhavani from[protected] and they informed that the problem will be rectified today/tomorrow and so son.
Till now the same is not rectified so far. Now I regret for having purchased whirlpool washing machine. If the problem is with drum, I am gouing to take up the matter with consumer court as this is major probloem and a customer like me has to spend Rs.3500/= towards replacement.
I once again request you to rectify the problem immediately without charging any amount as this amount to major complaint.
I will be claiming compensation for the inordinate delay in rectifying the problem even after 7 days even today.
The response normally I am getting from the company is today it will be rectified/or tomorrow it will be rectified. Very very poor servive. I keep on saying that I regret for choosing whirlpool product.
Once again I place on record that the servi ce you render has been very poor.
Sorry for the real experience expressed in this regard.
I seek your help in this regard.
Please ignore the previous complaint as there is some gramatical mistake
Yours faithfully,
Sreekumar P
Mob: [protected] (Chennai
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Whirlpool — Washing Machine - Fully automatic front loading
I had lodged a complaint vice complaint number DL[protected] dated 18th June, 2009 at whirlpool complaint center having a call in number of 41666333 indicating that my washing machine is not working. Their engineer visited our site the same day, i.e., 18th June, 2009 and went back stating that the timer of the machine needs replacement and that it will take 3 days to replace the part.I have been following up ever since, at times calling the center 20 times a day but to no avail. I have a three year extended warranty from the Company on the product. Please help me out.
regards,
Naveen Gupta