[Resolved]  Whirlpool / Fully Automatic Washing Machine — Pathetic After Sales Service

I have a whirlpool washing machine to which I regret of purchasing this product due to poor and III class service provided.

Washing machine is under AMC and I raised a complain (No: 13318) on 29th May 2009 (today is 22 Jun 2009) regarding water leakage onto the floor. Service person visited on the next day and said some part (I understood it as bearing) has to be replaced and he would need 2 days. Until now this problem has not been rectified. I am frustrated of making number of followup calls to the customer care[protected], though the customer case is very caring in communicating).

I request whirlpool India to kindly ensure that this is fixed. When I called Hyd Service Center[protected] I was told (after three weeks) that the part is out of stock and would replace this on Monday (means today). I made two followup calls today to get a confirmation as to when the service person is going to visit. I was assured again and again that the person will visit today but turned out to be false.

My experience so far with the service provided is worst. Please note the following points.

1. washing machine was acid cleaned for Rs 400. And when it was used, the agitator came out and got damaged (luckily not a major damage). The service person himself told that the agitator was not tightened properly. The person somehow managed to replace the cap of the agitator.
2. There have been repeated complains on "water doesn't drain sometimes during spin" and its not been fixed yet.
3. When i request the technician to wait until a full cycle of wash to check if the repair is proper, the request is denied (though politely) saying he has to attend to another calls (even though this was a prior request).
4. The cause for the leakage of water was not found during the first visit as the person did not wait atleast for 10 mins of washing time to diagonize the issue. After raising another complain only that the problem could be found and is yet to be fixed.
5. Washing machine is not usable since 1 Jun 2009 (For the past 20 days & the leakage has become severe).
6. The Service center people doesn't know how to speak to customers. I was surprised the way the Supervisor was speaking to me one fine day. They (particularly supervisors) should be trained how to speak to and convince frustrated customers.
7. No one picks up the phone on[protected]this is the number of Whirlpool Hyderabd branch office).

With this experience there is no point to go for any whirlpool product in the future in Hyderabad.

Can any one let me know if the matter can be taken up with the Consumer forum if there is enarmous delay in repairs (particulary when the product is in AMC, the reason quoted here is that there is a shortage of the part which was told to me after three weeks of waiting).