Whirlpool Fully Automatic Washing Machine — Customer care making fool of customers

Address:

West Delhi, Delhi

I lodged a complain on Whirlpool Customer care number - [protected] on saturday, 19 May 2012 in the morning between 9.30 - 10.00 AM.

I was given the SR no DL [protected] and was told that the engineer will visit within 24 hours. No one came till the evening. I called again in the evening on the same number and was told that the engineer will give you a call before coming and the complaints are taken care of within 24 hours. Monday at 11.00 AM I called again and was told that the service centers are closed on Sundays.
If the service centers are closed on Sundays why was I committed that the engineer will visit within 24 hours?

Today on monday, 21 may when I called them up again at around 2.30 I am told that they will remind the enginner about the complaint. What do they mean? If the complaint is not taken care of in 24 hours is it forgotten. Above all the customer care executive had the gut to first ask me to put the call on hold and then disconnect it.

Have I made a mistake If I have bought a Whirpool product and have taken an AMC also.