[Resolved] Whirlpool Fully Automatic Washing Machine — Abnormally delayed response and unsatisfactory service | |||
I lodge the complaint regarding defects in my washing machine on dated[protected] at your head office which was transferred and registered as complaint No.[protected] afterwords I got SMS from your customer care that my complaint had been rectified, but actually it was not so. After frequent delibration with your customer care service Engineer from Whirlpool Centre at Parwanoo visited my residence on[protected] replace its torque Motor and machine started functioning normally (At no load). A sum of rupees one thousand was paid against proper receipt but when known[protected] the machine was being put in use for washing of cloths, with in ten minutes it started giving abnormal sound & was immediately put off. Today i.e. on[protected] when your service centre was recontacted it was informed that service Engineer will not be available for another two days. Can you please get needful done now i.e. after 16 days of registration of my complaint or should I repent my decision to go for Whirl pool Product ? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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whirlpool, fully automatic machine — NO RESPONSE FROM CUSTOMER CARE
we have sent two mailsdt 08/10/10 & 11/10/10 to helpdesk of Whirlpool with reference to our complaints SERVICES- COMPLAINNT NO. 28665 & 39671 forWhirlpool Washing Machine (Fullyautomatic)- MODEL H-65 STEEL
This is to inform you that I have purchased washing machine (Fully Automatic) on 18/03/2007 and lodged the complaint for Non-working of Machine to your complaint Cell on 28/9/10 vide S.R.NO:28665 and after 5 days your engineer Mr.Jitender Singh, came & replaced P.C.B .Assembly kit and charged Rs.3500/- from my son and took old one by returning, Rs.100/- but when we checked it, it was not working and the same problem was persisting. Next day again I have lodged the complaint on 06/10/10 vide complaint No. 39671 and Your engineer Mr.Anand Kumar visited on 7th October,2010 and told us that the problem was with intake water Valve and there was no problem of P.C.B. He replaced the Valve with. new & charged Rs.400/- again . Now the machine is working fine.
Sir, can you please explain, what’s the use of calling the . company engineers if the same work can be done by the local mechanic by spending just Rs.200-300. The only reason is to have faith in Company’s services and originality. If the company people will cheat the customer, how one will rely your products and services.
You are, therefore, requested to please look into the matter and refund the excess money charged by your engineer (Rs.3500/-)