[Resolved]  Whirlpool Fully Automatic Washing Machine — Promised for a replacement but failed

Address:

South 24 Parganas, West Bengal

Respected Sir,

I have purchased a Fully Automatic Washing Machine (Model No. 7230, Serial No.IAB[protected], Date Of Purchase 15th October 2007).

I used to do the AMC (Annual Maintenance Contract) with them every year, the last being done on 24th August,2010.

But on 3rd October, 2010 the machine caught fire suddenly, even though it was not in use for the past three days! The service maintenance people from the company in Kolkata Branch (M/s Penguin Refrigerartion Service - Authorised Whirlpool Service Partner) visited our residence and had taken in details regarding the complaints with photographs.

The co-ordinator from the company's side, one Mr.Suman Roy (Mobile number: [protected]) assured us that the Washing Machine will be replaced within two weeks from the date of complaint.

But so far, after enquiring several times with the company officials, one Mr. Sanjay Das (Mobile Number: [protected]), and wit Mr. Amit Das (mobile Number: [protected]), along with Mr. Suman Roy, no authetic response has been received so far. Moreover, these people even failed to pick up the mobiles whenever being dialed, which is so irritating. We never expected such a lousy response from a reputed company like Whirlpool.

Finally, when contacted with Mr. Sanjay Das few days back, he said that I need to PAY half the amount of the new machine, which they will deliver..!! Real Shocking..!!! How come a company like this doesn't know that their own officials cheat customers like us..??

I request your goodself to kindly look into the matter. I will definitely demand for the compensation regarding the harassment being done the Whirlpool Officials.

With kind Regards,

Anjan Sanyal
A-2, Coal India Co-operative Housing Society,
Panchasayar,
Kolkata - 700 094.

Mobile:[protected]