[Resolved] Whirlpool — deficient and fraudulent service | |||
We have a Whirlpool washing machine F65 bought in year 2006. Recently it showed an error 'de' on its panel. Dutifully, a ‘service personnel’ was called using the helpline (ph:[protected]. The Whirlpool service center is in a pathetic shape, having outsourced their work to some totally unreliable people. It has taken me an average 7 calls and 4 days to get someone from their service center. Well as the first service engineer turned up he said that the whole drum, shockers and paraphernalia will need to be changed and it would cost me about Rs 7000/-. After a thorough discussion he convinced us that this would help us solve the problem and we shall be happy for next 3-4 years, unless the electronic panel has some problem. We did pay them that money and the machine revved up. It worked fine for 3-4 days before showing that dreaded 'de' error. Calling them up again only worsened the averages I have mentioned about. As someone landed on the door, we were unfortunate that the error couldn't be re-produced. Due to the total lack of knowledge of the service engineer the matter was unconvincingly brushed over. These guys only know how to make customer fraudulently spend without knowing if it would really sort the issue. Problem stuck again on 17th and from that time even after making 10 calls to the company and innumerable assurances by the clueless call center people, I stand 6500 rupees poorer and with heaps of clothes waiting to be washed. It only shows that these service people were more focused on getting that seven odd thousand rupees out of my pocket and not on the issue. They have vanished without a trace and remain incommunicado. My service complaint number is HR[protected]. The funny part is that the whirlpool call center provides you with a satisfaction code to assure of the quality of delivery. Trust me these people have no clue how to run their operations, and you might be better off with any other manufacturer. This has been the most unsatisfying process I have been victim of. Please help in getting that money returned or my machine repaired. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have lodged a complaint no.DL[protected] dt.02.06.09. Washing machine is under warranty for 02 years, Mr. Om Prakash Engineer came to repair the washing machine but he has borken the plastic part ( base ). Next day Mr. Lalit came to repair the machine told me that your machine's base has been borken and it will not work. Mr. lalit told the customer care. The customer care representative has asked me to charge Rs.830/-. What is my fault.
From the 1st day itself Whirlpool washing machine White magic Pro 700 s sixth sense giving problems. while spinning it makes 2-3 violent turns in circles and finally lands somewhere in the room on its choice, detaching waterline connection, electric cord. The whole room flooded. Incompetent technicians came and changed the parts. Even this morning we experienced a flood. Tired of complaining. Feel nightmare hearing whirlpool. Suggestion do't buy it which is better
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool Washing Machine — deficiency in service
washing machine sent for repair . bill charged . but defect not rectified . repeated reminders & calls to service centre not producing any result.. so called repair took 17 days . defect not rectified even after 1 & half month