[Resolved] Whirlpool (Impulz Home Care Services) A. C. Service — fraud

SATISH KALRA

from New Delhi, Delhi

Address:

West Delhi, Delhi

Sir My A.C was sent to IMPULZ HOME CARE SERVICES (Whirlpool Authorised Service Centre) 4/20 West Patel Nagar New Delhi 110008 on booking of complaint with Whirlpool on their service no.[protected] dt 8.4.2012 for filling the gas and change of AC Display PCB. Rs. 3000/- Advanced money for this work was taken from me by the person namely Sukhvinder singh. The A.C was taken from my home on 10.4.2012 instead of 9.4.2012 date given. The A.C was sent back without solving any problem. Neither the AC is repaired nor money is refunded by them even contacted many times on phone at their so called authorised service centre or whirlpool contact no. Today a mechanic attended my house and changed the Display PCB but when started the AC it was not cooling. Gas was got checked from the mechanic namely Mustqueem who after checking told that gas is not in AC. On my request he told the fact to his employer who call him back. 15 days have already passed when the company taken advance for the repair and gas charges but the same is not provided till date. How long I have to suffer when a reputed company after taking money in advance doesnt work or cheating the customer by taking their product in their factory and sending the product without repairing and not informing customer that product is not serviced by them. What is happening?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

JPComplains

from Delhi, Delhi

It seems that the services of M/s IMPULZ HOME CARE SERVICES are absolutely dishonest. Fleecing the customer seems to be their policy. My TVS Whirlpool Washing Machine was not performing the wash action only while all other functions like rinsing and drying were being performed all right. The Service Engineer (Chander Pal) insisted that its TSP or Gear Box needed change. I told him to do the service at my place and he gave me an estimate of Rs. 3600/- to be paid in advance. Next day I received a call from these people that the machine is being shifted to the Workshop as the repairs were not possible at spot and the machine will be delivered back in 2 days. When I contacted them 2 days later I received a Call back asking for another Rs 1080/- for repairs of Control Panel/ Power Board. I refused and asked them to return the machine without repairs. Two days later (9.05.2013), the machine was delivered to my place and I paid Rs. 3600/-. The invoice is mentioning that they have changed the TSP or Gear Box, put in a Balance Ring and repaired the Power Board. No receipt of charges is issued in spite of asking for one. Machine is so far working all right but when I checked with an engineer, I was told that the Gear Box has not been changed. Maximum they may have done is putting the Balance ring (Rs. 450/-) and the original fault possible of Power Board disconnection may have asked for some shouldering. I was also confided that it is a habit of these people of lifting all sorts of Machines to their workshop and then fleecing the customers. Undue charges levied on me should be refunded. It shall be advisable for Whirlpool to dissociate from such an organization if wish to retain their goodwill in market. Not believing me, they Whirlpool can investigate of their own and find out how many of their customers gave back the satisfaction code, which the Whirlpool is providing so confidently. These people did not even bother to ask me for one.
Dr. JP Gupta (DL[protected])