[Resolved] Whirlpool India — Poor repair services | |
I own a Whirlpool Refrigerator Model 310 ltr Iceberg DLX (Steel) since Jan 2007. It developed a problem of water leaking from deodizer in Dec 2008 and a complaint was made by me to their call centre (coplaint no - 13489). It was subsequently repaired by their service person Mr Jitender (Mob No [protected]) of Dolphin Refrigeration, Vadodara on 2 Dec 2008 and service charges of Rs 285 were paid by me. Now, since 15 Jan 09, the same problem has recurred and their service provider has proved to be most incompetent and unresponsive. It is requested that my fridge be repaired at the earliest without having to pay the charges again for the same defect twice, failing which i will be compelled to get rid of my Whirlpool fridge and AC and recommend negatively about whirlpool products in various forums including friends and family. It is hoped that Whirlpool values it's customers enough to attend positively to this complaint. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I have a top load fully automatic washing machine which is 5 years old and since there are some problems cropping up, there is no proper service given the the people hired by whirlpool. Inspite of having an AMC service people are not doing their job. This is disgusting. I think we should stop buying whirlpool products as their service is very poor and the products seems to be poor quality. I have LG products (fridge and tv ) which are 8 years old and there are in a perfect condition.
sir,
i have got window a/c(model no-magic-cool-150ei) 5yrs old, i complained on 20/3/2010 at toll free no-[protected]., actually my ac was not stating properly, the customer care tranffered the case to north delhi service division i:e.TIMEX -they had send any of the staff for repair but the person whom they send was even able to trace out the problem, he even was unable to trace out the connection of wires, we then called our electrician to solve his problem, our electrician confirmed that the external wires were ok, then the timex person told that relay was not working & has to be changed and promised to visit on tueday for changing the part but he hasn't come yet, I acctually want to inform u that i againg made a complain that the person u have send was not capable to understand the proble for which i requsted to send proper senior enginner to the toll free no.I am really very dissappointed with the company service as I have paid RS400/(i:e double the market rate)for visit but no solution has been made till yet & he has not come till today & no cash payment slip has been given by the person.I kindly request u take some action for such a poor service.(SR NUMBER:DL[protected]) MY MOBILE NO IS-[protected].
i have got window a/c(model no-magic-cool-150ei) 5yrs old, i complained on 20/3/2010 at toll free no-[protected]., actually my ac was not stating properly, the customer care tranffered the case to north delhi service division i:e.TIMEX -they had send any of the staff for repair but the person whom they send was even able to trace out the problem, he even was unable to trace out the connection of wires, we then called our electrician to solve his problem, our electrician confirmed that the external wires were ok, then the timex person told that relay was not working & has to be changed and promised to visit on tueday for changing the part but he hasn't come yet, I acctually want to inform u that i againg made a complain that the person u have send was not capable to understand the proble for which i requsted to send proper senior enginner to the toll free no.I am really very dissappointed with the company service as I have paid RS400/(i:e double the market rate)for visit but no solution has been made till yet & he has not come till today & no cash payment slip has been given by the person.I kindly request u take some action for such a poor service.(SR NUMBER:DL[protected]) MY MOBILE NO IS-[protected].
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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I have Whirilpool 450lt frige from 2003. There is no service center In Guntur A.P.They appointed a privateprivate person to service whirilpool products.That person didnot know in mecanisim.I approched the service center many times to repair frige.Evvery time the service man one P.C board fit tomy frige&charge Rs3300.That P.C.Board had reparied evvery 6months.Thenagain they change P.C.Board and charge Rs3300.I spent on my frige nearly Rs 7000.(I dont know P.C.Board name that was small elec part)
I have also LG frige from 1998.That had no repair till now.
Thankig you
Narendra